Remote New

Product Communications Specialist III

Jack Henry & Associates, Inc.
United States
Apr 21, 2026
Description & Requirements Jack Henry is seeking to hire a Production Communications Specialist III to join our team. In this role, the individual will be responsible for creating, editing, maintaining, and distributing JHA Card Processing Solutions (CPS) product communications to CPS clients. This position plays a critical role in ensuring clients receive clear, accurate, and timely information related to product updates, scheduled maintenance, software releases, service incidents, and many other important communications that directly impact client operations. The Production Communications Specialist III works independently to serve as a key point of coordination across internal teams, thirdparty vendors, and clientfacing platforms, ensuring all messaging aligns with established communication standards, accurately reflects technical details, and all communications maintain consistency. This role will manage the full lifecycle of CPS product notifications, including drafting and reviewing content, scheduling and distributing communications, and maintaining communication templates and notification audiences. In this role, the individual will monitor multiple communication channels and maintenance calendars, ensure communications reach the appropriate audiences, and evaluates complex and timesensitive information to determine appropriate messaging. The Production Communications Specialist III requires the individual to provide oncall support outside of standard business hours, including nights, weekends, and holidays, to facilitate the immediate release of urgent or critical client communications. This responsibility is essential to ensuring clients receive timely notifications and updates during impactful events. If you are an experienced communications professional who thrives in a fast paced, collaborative environment, can effectively prioritize multiple demands while performing under time sensitive conditions, and takes pride in delivering quality client communications, we encourage you to apply! This role may be worked remotely throughout the United States, with the exception of the state of California. The annual salary range for this role is $53,650.00 up to $77,300.00 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: Works independently to serve as the primary resource for the creation, editing, and distribution of product-level communications, ensuring technical accuracy and consistent brand voice across all client and internal channels. Collaborate with internal departments and third-party vendors to prepare communications. Manages the full lifecycle of product notifications including software releases, maintenance windows, and incident alerts while delivering high quality content via email and client portals in accordance with established standards. Develops and maintains a communications calendar, updates client audiences that receive notifications, routinely updates client facing notification templates for accurate content, monitors multiple maintenance calendars and internal communications. Works on complex tasks and projects, applying strong judgment and proven techniques to evaluate information and create effective solutions. Acts as the primary point of contact for communications in meetings, effectively evaluating information to create communication solutions for product enhancements or incident management. Maintains and updates procedures, client facing portal(s), and SharePoint site(s). Maintains "on-call" availability outside of standard business hours to facilitate the immediate release of urgent, time-sensitive client communications during system outages or critical/urgent external client communications. Performs other duties as assigned. What you'll need to have: Minimum of four years of experience in communications, client relations, or customer support. Strong knowledge of Microsoft Office 365 applications (including Word, Excel, Outlook, PowerPoint, SharePoint, etc.). "On-call" availability outside of standard business hours as this role may require working nights, holidays, weekends, or extended hours as business needs dictate. What would be nice for you to have: Previous experience working in the financial services industry with a thorough understanding of bank and/or credit union operations is preferred. Knowledge of Jack Henry JHA Card Processing Solutions (CPS) products and services is highly desired. Experience using Everbridge Suite platform for mass communications is highly desired. Excellent written and verbal communication skills. Previous experience in creating, editing, and developing content or customer communications for diverse audiences. Highly organized with excellent time management skills; able to work independently, prioritize competing tasks, and consistently meet deadlines in fast paced, high pressure environment. Accurate and efficient typist with strong multitasking skills, exceptional attention to detail, and ability to execute moderately to complex projects using sound judgment and effective problem-solving techniques. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment: Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity: At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.