This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and computer labs. It reports to Senior Manager, Enterprise Service Desk.

• Provides technical support for computers, software applications and peripherals in the College offices, classrooms and computer labs using a systematic approach to determine the problem and a resolution. 
• Use a ticketing system to track and document problems and solutions.
• Consults with computer users to define problems and alternative solutions to attain desired results.
• Installs, maintains, and configures lab and classroom control technology which includes working with switches and controllers.
• Installs classroom equipment such as projectors and carts.
• Troubleshoots networking issues. 
• Assists with ordering supplies and equipment. 
• Provides support for 3d printers, Android, IOS, MAC OS, and Windows; supports classroom and meeting rooms networking equipment such as Apple TVs and Wireless Projection Systems.
• Supports SLR and Video Cameras being used by Graphics students and staff; provides support for various software packages including but not limited to Adobe CS, Microsoft Word, Auto CAD and 3 Studio Max.
• Creates lab user and computer accounts in Active Directory and helps create and maintain group policies; assists in rolling out and configuring the image for College laptops/tablets and computers.
• Maintains and patches computers in offices, labs and smart rooms.
• Assists in maintaining College software licenses and printer/computer inventory.
• Leads student employees when Senior Manager, Enterprise Service Desk is not available.
• Installs network and other low voltage cabling as needed.
• Performs other duties as assigned.

• Associate degree, preferably in Information Systems, Computer Science, or related field.
• Two or more years of related experience.
• An additional two years of related experience may be substituted for an associate degree.
• Related professional certifications preferred.
• Wear Personal Protective Equipment (PPE) as required dependent upon task (i.e., moving computer equipment)
• Must be positive, cooperative, and supportive.

SALARY INFORMATION:
This full-time position will be placed on the College 12-month employee Non-Exempt Staff salary scale at grade 10.  Actual salary placement based on qualifications and experience.  Position includes an excellent fringe benefits package.

PHYSICAL DEMANDS:
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.   Additionally, the following physical abilities are required:

• Hear/talk/communicate – Must be able to exchange information and communicate 
• Visual Acuity - Ability to perceive or detect surroundings
• Mental Acuity – Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:

College campus, direct contact with students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications, complex software and new technology systems; may use small power tools and work with equipment/hardware requiring following safety rules and protocols; avoidance of trips and falls; observance of fire, workplace and building safety regulations and all College policies. Observance of traffic laws when/if driving College vehicles.  

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• Residency restrictions apply. The College does not hire solely online instructors living outside of Maryland.   Carroll employees may live in other states, but they must physically work in Maryland the majority of the time.  For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.
• be currently authorized to work in the US, as the College does not offer Visa sponsorships  

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to creating fostering a welcoming environment for all.  We are proud to be an Equal Opportunity Employer.