Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The SVP, Commercial Manager, is responsible for leading a team of Commercial Lending Professionals (Business Banking and Commercial Bankers) to cultivate and manage small business and commercial lending opportunities.
Responsibilities:
- Team Leadership: Manage, motivate, and develop a team of Commercial Lenders and Business Banking Relationship Managers to meet objectives within the core values of Telhio Credit Union.
- Sales Strategy: Develop and execute sales strategies to meet lending and revenue goals outlined by the Chief Revenue Officer both in relation to credit/lending and deposits, treasury, merchant and other ancillary business needs. Identify, track and report on key performance indicators (KPI) that characterize departmental quality address improvements required. Collaborate with balance of team to implement sales best practices. Participate and provide feedback as well as support while identifying and implementing CRM systems.
- Client Relationship Management: Cultivate and maintain relationships with commercial clients through monitoring activities and in person meeting expectations of team members. Attend and add value to commercial relationships by working with Commercial RMs and Business Banking RMs/Team Lead.
- Product Knowledge: Remain up to date on lending products, regulations, market trends, and SBA SOP changes to properly advise and educate your team members.
- Reporting: Provide reporting to the Chief Revenue Officer tracking sales performance, lending activities, turn times, and loan package efficiency. Provides concise and effective communication of financial results in a timely manner to various stakeholders. Oversight of, or strong partnership related to:
- CRM usage and data integrity
- Loan origination system optimization
- Reporting automation and dashboard development
- Commercial data quality and metrics governance
- Risk Assessment: Assess and manage the credit risk associated with proposed loans, in tandem with credit and risk teams to advise team members on loan structure, pricing, or potential special assets. Strong knowledge of commercial and business lending is a requirement including but not limited to industry standards, GAAP accounting and RMA standards.
- Responsibility for regulatory exam preparedness (NCUA, state regulators, SBA reviews). Ownership of audit response and remediation related to commercial lending findings. Broader compliance awareness, including fair lending and BSA/AML implications
- Collaboration: Coordinate with all management, especially that of commercial underwriting, processing, and post-closing to provide feedback and assistance regarding turn times, compliance, quality control, and overall member service satisfaction.
- Member Service: Monitor and respond to member inquiries or complaints to ensure member satisfaction is achieved. Review and coach team members based on feedback from membership surveys. Works to ensure that team members are marketing the credit union's ancillary products and services to clients.
- Talent and Leadership Development: Conduct frequent coaching one on one sessions with team members to review production and relationship management activities. Identify areas for improvement while building training and development plans tailored to your team. Career path development for lenders and relationship managers. Leadership development and benchstrength planning.
- Managerial Duties: Properly manage and report through necessary documentation to the expectations of leadership in the following areas: timecards, staffing levels, production goals, employee documentation, accountability, culture, professionalism, communication, and member service as outlined in the employee handbook. Role will also develop commercial bankers (business bankers 1 and 2) in conjunction with guidance from their respective team lead.
- Vendor Management: Second level of leadership for the Business Processing Team. Responsible for achieving their individual targets as well as team goals. Leads staff as professional role model, demonstrated by a positive approach to Credit Union objectives. Understanding the competitions' capabilities and gaps, and how to position Telhio's services. Leads the continuous improvement of systems, tools and methodologies across the finance function and throughout the Credit Union. Providing leadership and tactical guidance on projects and strategic initiatives.
- Help to determine methods that streamline processes for sales as it relates to the commercial division as well as identify areas of revenue and service growth for members and the credit union including but not limited to Treasury Management Services, Merchant, SBA business development/satellite offices and others as needed.
Qualifications
- High School Diploma Required, bachelor's degree required, Master's or MBA preferred or equivalent experience
- 15 Years Commercial Lending Experience Required; RMA credit training preferred
- Knowledge of Equal Credit Opportunity Act as well as other essential banking regulatory requirements
- Experience managing portfolios within a defined asset range
- Effective communication skills (oral and written)
- Must be able to pass a background check including Credit, Drug Screen, Criminal and Bondability
What you will earn:
- Competitive pay
- Opportunity to earn incentive and bonus
- Benefits: medical, dental, vision, life and disability insurance
- 6% matching and immediately vested 401(k) plan
- Paid holidays, vacation and personal time
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
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Telhio Credit Union
paid holidays, 401(k)
Apr 24, 2026