New

Call Center Associate

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Plymouth
May 02, 2026
Customer Service Representative * On-Site \| Plymouth, MI* * Pay: $21/hour* * Start Date: June 1, 2026 \| Interviews ASAP* About the company Leading Pharmacy Benefit Management (PBM) company dedicated to delivering innovative solutions that improve healthcare outcomes. Position Overview As a Customer Service Representative, you will be the front line of support for members, & providers. You'll play a vital role in delivering a positive customer experience by answering questions, resolving issues, and ensuring accurate information is provided in a fast-paced call center environment. Schedule & Availability * Operating Hours: Monday-Sunday, 8-hour shift between 5:00 AM - 10:00 PM * Must be available to work any 8-hour shift within these hours * This is a fully on-site role * Shift bids occur Quarterly, must have open availability What You'll Do * Respond to customer inquiries via phone, email, and chat professionally and efficiently * Provide accurate information regarding benefits, eligibility, and claim status * Handle 50-100 calls per day in a fast-paced call center setting * Resolve customer concerns with empathy, patience, and confidence * Accurately document all interactions and maintain detailed records * Collaborate with internal teams to resolve complex or escalated issues * Stay current on company policies, procedures, and product updates What We're Looking For * 1+ years of recent call center experience * Ability to work onsite Why Join? * Competitive hourly pay * Stable, reputable healthcare organization * Opportunity to make a real impact in people's lives * Supportive, team-driven work environment * Career growth potential within a leading Medical/Pharmacy company Apply today - interviews are happening now! Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on May 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.