New

Service Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Spokane
May 02, 2026
Customer Service Representative Make an Impact-One Conversation at a Time This is more than a call-center role. It's an opportunity to support individuals, families, and provider partners by helping them confidently navigate their benefits, eligibility, and claims. As we continue to grow from our startup roots, we're expanding our customer support team to meet increasing demand-and we're looking for people who genuinely care about helping others. What You'll Do As a Customer Service Representative, you'll be a key point of contact for customers and provider partners, delivering clear answers, thoughtful support, and a positive service experience. * Complete onboarding, role-specific training, and ongoing learning while working toward team performance goals * Build and maintain a strong understanding of benefit plans, internal processes, service standards, and business guidelines * Respond to customer inquiries via phone, email, and written communication with clarity, accuracy, and professionalism * Assist members, providers, and internal partners with benefits, eligibility, claims, coverage details, and provider-related questions * Resolve customer needs during the first interaction whenever possible, escalating more complex issues when appropriate * Create a positive and respectful experience by listening actively, showing empathy, and keeping customers informed * Document interactions, resolutions, and follow-up items thoroughly to support quality and reporting standards * Manage multiple systems, tasks, and priorities with strong attention to detail * Actively participate in team meetings, coaching sessions, training programs, and process improvements * Represent the organization with confidence, professionalism, and integrity in every interaction * Support additional projects and operational needs as assigned What We're Looking For * Friendly, professional, and customer-focused communication skills * Strong attention to detail with dependable follow-up habits * Highly organized with the ability to meet deadlines in a fast-paced environment * A genuine desire to learn, grow, and continuously improve * Sound judgment, accountability, curiosity, inclusiveness, and ethical decision-making * Authorized to work for any employer in the United States * High school diploma or GED required (customer service experience preferred) Why You'll Like It Here * Mission-driven work that makes a real community impact * Supportive team environment with coaching and development * Opportunity to grow with a company that's scaling thoughtfully Work Environment * On-site, cubicle-based setting * Collaborative team of 100+ employees * High-volume environment with strong team support and structure Why This Role Is Open We're experiencing continued growth as we scale beyond our startup phase, and we're expanding our internal customer support team to better handle increased call volume and provide exceptional service. Job Type & LocationThis is a Contract position based out of Spokane, WA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Spokane,WA. Application DeadlineThis position is anticipated to close on May 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.