New

CRM Support Analyst (MUST HAVE PHARMA EXPERIENCE)

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Parsippany
May 02, 2026
This role will be Tier 1 line of defense for any and all CRM related support/business admin issues while directly supporting the field services/sales team MUST HAVE Pharmaceutical industry experience + excellent customer services, CRM troubleshooting and systems administration experience* Long-term contract - 1 year + tenure. Job Description * Act as lead support analyst for CRM activities, including all aspects of business alignment, enhancement, training, support, and optimization. * Serve as first point of contact for all CRM-related support, including field facing escalations as well as internal home office concerns. * Receive, log, and analyze CRM inquiries to identify root causes and resolution paths. * Collaborate with internal stakeholders across Sales Operations, IT, Incentive Compensation, and Reporting teams to resolve issues. * Provide clear and timely responses to the field force, ensuring high levels of service and satisfaction. * Maintain documentation of inquiries and resolutions to support continuous improvement and knowledge sharing. * Identify trends in inquiries and recommend process or system enhancements to reduce recurring issues. * Support change management activities to ensure optimal release of CRM upgrades and enhancements. * Drive quality assurance to ensure master data correctness in the CRM. * Oversee and facilitate recurring sales hierarchy, customer alignment, roster, and targeting updates. * Perform customer data stewardship activities. * Support training and communication efforts to improve field understanding of operational systems. Top Skills Salesforce.com, CRM, sales data, updating user queries, Veeva, Business Admin Support, etc. Additional Skills & Qualifications * Proven experience in sales operations or field support roles, preferably within the pharmaceutical or biotech industry. * Strong analytical and problem-solving skills with attention to detail. * Excellent communication and interpersonal skills to engage with field teams and internal stakeholders. * Experience with Veeva, Iqvia, Salesforce systems such as CRM for pharmaceutical sales and sales reporting systems. * Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment. * Highly proficient in Microsoft Office applications (specifically Excel). * 2* years working in the Pharmaceutical industry* ExperienceLevel Intermediate Level Job Type & Location This is a Contract position based out of Parsippany-Troy Hills, NJ. Pay and BenefitsThe pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Parsippany-Troy Hills,NJ. Application DeadlineThis position is anticipated to close on May 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.