Patient Services Representative - Mercy GI

Location: Mercy Wellness Center Physicians Plaza

Schedule: Monday - Friday

Hours: Full-Time (8:30 - 5:30)

• Demonstrates strong verbal and written communication skills to interact professionally with patients, visitors, and healthcare staff.

• Provides exceptional customer service, showing empathy, patience, and professionalism when addressing questions, concerns, or requests.

• Performs accurate data entry, scheduling, and documentation with strong attention to detail and reliability.

• Maintains patient confidentiality at all times and adheres strictly to privacy policies and procedures.

• Utilizes basic computer and office software skills, including data entry and word processing.

• Remains adaptable and composed under pressure, effectively managing unexpected situations in a fast-paced clinical environment.

• Completes required Clinic Core Front Desk Training following hire to ensure competency in front desk operations and workflows.

• Education: High school diploma or equivalent.

• Experience: One year of applicable medical office experience.

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.

• Position requires standing and walking during each shift.

• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.