Manager Continuous Listening

Job Description Summary:

• The Manager for Continuous Listening is responsible for overseeing the administration of a global listening strategy for employee sentiment across the employee lifecycle. This position will work cross-functionally to define and deliver a lifecycle listening strategy for FedEx globally. Responsible for survey design, administration, and analysis of the data to equip and inform stakeholders of employee sentiment. Consult and advise business partners on effective survey processes to obtain action-oriented insights. Additionally, responsible for vendor management and system oversight for a centralized platform. Works in close partnership with Employee Experience and Customer Experience leadership to design inside out and outside in data correlations.

Preferred Qualifications:

• Experience story telling in an engaging and inspiring way
• Ability to collaborate globally
• Vendor Management experience
• Survey design and analysis skills - analytical needs, question design
• Strategic planning
• Influencing skills
• Executive presence
• Research experience - AI and tech
• Consultative skills
• Leadership development of team - consultative skills and critical thinking

Essential Functions:

• Examine vendor data patterns to identify cost-saving opportunities, increase efficiency and improve vendor relations
• Design employee life cycle roadmap through ongoing listening efforts and analysis
• Deploy active measurement, monitoring and accountability through employee lifecycle listening methods
• Enlighten leadership with actionable experiential data to improve employee experience
• Lead the strategic development and execution of listening efforts
• Oversee the maintenance and effective administration of surveys
• Collaborate with stakeholders to design holistic lifecycle survey methodology to gain insights to drive awareness of the employee experience
• Provide expertise and advice on best practices to design effective listening strategies, educating on question methodology and scale design
• Develop executive level presentations on thematic findings of data insights, with storytelling delivery to connect business and people strategies 
• Consult and co-design employee and customer experience strategies 
• Lead, coach, and develop team for effective consultation, and co-collaboration with customers 
• Design and execute a measurement strategy for survey gaps and opportunities for continuous improvement to enhance 
• Perform other related duties and assignments to support the vision of the HR organization and overall company's objectives

Minimum Education:

• Bachelor's Degree/equivalent

Minimum Experience:

• Three (3) years' related experience, with management experience.

Knowledge, Skills and Abilities:

• Exceptionally strong collaborative mindset, customer focus and self-drive
• Partnership with key stakeholders to create holistic strategies for employee and customer listening strategies
• Proven ability to lead change and improvement initiatives
• Consultative skills to better understand root cause needs for survey objectives to design action-oriented insights
• Collaborating with multiple business units and departments to gather input and produce comprehensive solutions
• Creative vision and technical acumen to lead team to expanded levels of expertise and innovation.
• Translate data analytics into informative strategies for stakeholders, connecting relevant data insights
• Proven leadership experience of direct team, and networked teams
• Adept at balancing strategic initiatives with day-to-day tasks,
• Ability to work and lead effectively in a global working environment across geography and time zones
• Develop and lead a team
• Strong analytical, quantitative, and PC software skills required.
• Strong verbal and written communication skills a must, as well as strong interpersonal, coaching, consulting, and project management skills.

Preferred Qualifications:

Pay Transparency:

Pay: Memphis, TN Range: $8,452.14/mo - $14,368.63/mo. Plano, TX Range: $8,896.99/mo - $15,124.88/mo. Moon Township, PA Range: $8,896.99/mo - $15,124.88/mo.

Additional Details: This is a hybrid position located in Memphis, TN, Plano, TX, or Moon Township, PA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)