Tier 2 IT/AV Support (Secret Cleared)

The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The Contractor shall provide Tier II IT Help Desk support to HQ, HQ staff, and field staff.

Technical Support:

• The Contractor shall diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person and provide a monthly summary, incident tickets per Service Level Agreement (SLA).
• The Contractor shall manage approximately 20 service tickets per month.
• Initial response shall occur within 30 minutes during duty hours.
• Routine Tier II issues shall be resolved within four (4) business hours.
• Complex issues requiring escalation shall be forwarded within one (1) business day.

Required Experience & Skills

• Possess a Secret clearance
• Possess Security+ certification
• At least 3 years of help desk experience

Certificates, Licenses, Registrations, Clearance:

• Currently favorable, or eligible for a National Agency Check with Inquiry (NACI) clearance, in accordance with AR 38067.
• Valid Driver's License.
• EEP, CEM, or Tridium N4 certifications preferred but not required.

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccomodation@thebuildingpeople.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.