AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position
- The Community Health Outreach Supervisor oversees the design, coordination, and implementation of community-based programs that advance ACPNY's population health, quality, and health equity goals.
- Supervises a team of Community Health Workers, providing day-to-day supervision, coaching, performance guidance, and professional development to ensure high-quality, culturally responsive patient outreach and engagement.
- Ensures Community Health Worker activities align with program goals, care coordination workflows, and regulatory or grant requirements, while monitoring workload, productivity, and outcomes.
Principal Accountabilities
- The Community Health Outreach Manager oversees community-based programs that support ACPNY's population health and quality goals.
- Monitor performance and outcomes by using data to evaluate Community Health Worker productivity, outreach & screening effectiveness, and program impact, driving continuous improvement.
- Supervise, coach, and support Community Health Workers to ensure effective, culturally responsive screening, navigation and patient engagement
- Collaborate with internal stakeholders to integrate social needs and interventions into care delivery workflows.
- Conduct and manage Social Determents of Health (SDOH) screenings, ensuring all results are accurately completed and uploaded to the Unite Us (referral) platform.
- Build and maintain relationships with community organizations to support patient needs and expand resource connections.
- Partner with clinical and operational leaders as it relates to the community-based program goals.
- Ensure Program and Regulatory Compliance with Social Care Networks and other community partners.
- Monitor Community Health Worker's activities and workflows to ensure alignment with program standards, regulatory requirements, and grant obligations.
- Support reporting and documentation to ensure accurate an level of achievement of outreach activities, outcomes, and program metrics for internal reporting and audits.
- Identify opportunities to enhance community health initiatives and support ACPNY's value-based care and health equity strategies.
- Performs other job-related duties as required.
Qualifications Education, Training, Licenses, Certifications
- Bachelor's degree - Public Health, Health Sciences, Social Work, Human Services, Health Care Administration, or related field.
- Master's degree - Public Health (MPH), Public Policy, Social Work (MSW), Health Administration (MHA), or related discipline.
Relevant Work Experience, Knowledge, Skills, and Abilities
- 3-5 years of experience in community health, population health, care management, public health, or related patient-facing roles.
- 1-2 years of supervisory or team-lead experience - particularly overseeing Community Health Workers, outreach staff, or similar frontline roles.
- Experience working with underserved or diverse populations.
- Experience with value-based care, quality improvement, or health equity initiatives.
- Prior work within healthcare, ambulatory care, or social services settings.
Additional Information
- Requisition ID: 1000003152
- Hiring Range: $67,000 - $71,000
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