The Enrollment Management Systems & Automation Analyst leads the design, implementation, and optimization of automation and Artificial Intelligence (AI)-enabled solutions across Enrollment Management systems, including Banner, Slate, TouchNet, and related platforms. This role focuses on enhancing the user experience, improving operational efficiency, and enabling data-informed decision-making through cross-functional collaboration with Admissions, Operations, Student Financial Services, and Enrollment Analytics & Reporting.
The Analyst serves as a bridge between functional teams and technical systems, identifying opportunities for innovation, streamlining processes, and supporting scalable, future-focused enrollment operations.
Key Responsibilities
- Automation & AI Implementation
- Identify and evaluate opportunities to automate manual and repetitive processes across Enrollment Management
- Design and implement workflows in systems like Slate and Banner
- Evaluate and optimize current AI tools (transcript reader, Slate AI)
- Research, evaluate, and implement AI and emerging technologies to enhance enrollment and student financial processes
- Reduce redundancy and improve processing speed
- Cross-Functional Systems Strategy
- Partner with Enrollment Operations, Student Financial Services, and Enrollment Analytics & Reporting to understand business needs
- Translate operational challenges into scalable system-based solutions using existing technology
- Collaborate with functional teams to test and validate solutions
- Support alignment of system usage across departments
- Ensures all systems, processes, and data practices comply with applicable federal regulations
- User Experience
- Improve staff and student interaction with systems
- Optimize communication flows (especially in Slate CRM)
- Reduce friction in processes like application, aid, and billing
- Systems Integration & Process Design
- Ensure Banner, Slate, TouchNet, etc., work together effectively
- Map and redesign business processes across departments
- Support data flow integrity between systems
- Innovation & Continuous Improvement
- Stay current on EM technology trends
- Pilot new tools and enhancements
- Recommend scalable solutions
Education & Experience
- Bachelor's degree in accounting, business, or a related field (Master's preferred).
- 5-7 years of experience in student financial services or higher education finance.
- Experience with Banner, Slate, CRM systems, or ERP platforms
- Experience with automation tools, APIs, or integration platforms
- Exposure to AI tools or technologies in a business or operational setting
Knowledge, Skills & Abilities
- Familiarity with Slate CRM, Banner, TouchNet, or similar systems
- Understanding of enrollment management operations
- Process mapping / business process improvement
- Familiarity with automation tools (Slate workflows, APIs, RPA, etc.)
- Comfort with AI tools and emerging tech
- Strong cross-functional communication skills
- Strong analytical and problem-solving skills
- Data literacy
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Creighton University
May 08, 2026