System Operations Engineer

Genesis10 is currently seeking a System Operations Engineer for a contract position with a Global Financial Institution located in Charlotte, NC, Tempe, AZ or Chandler, AZ. This is a 12+ month contract opportunity.

The System Operations Engineer is a critical member of the Technology Operations command center, providing 24/7 production support for consumer-facing and internal applications in a high-availability environment. This team operates as the first line of defense for production incidents, with a strong focus on event monitoring, incident triage, proactive remediation, and coordination across application and platform support teams.

Responsibilities:

• Act as a frontline production support engineer within a 24/7 Mission Control or Command Center environment
• Continuously monitor application and infrastructure dashboards to identify events, alerts, and performance degradation
• Triage incidents through ServiceNow, assess severity, and determine remediation steps using established runbooks and operational procedures
• Perform hands-on remediation using approved tools and processes to independently resolve the majority of incidents without escalation
• Analyze logs, application metrics, and system telemetry using tools such as Splunk and AppDynamics
• Proactively identify trends, recurring issues, and potential risks
• Collaborate with application onboarding teams, L2 application support teams, platform subject matter experts, and product owners

Requirements:

• 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
• Strong background in production support, system operations, or advanced help desk support that goes beyond basic ticket intake
• A demonstrated troubleshooting mindset and the ability to investigate, diagnose, and remediate issues independently
• Hands-on experience with Linux environments
• Experience with enterprise monitoring and observability tools, including AppDynamics for application performance monitoring and Splunk for log analysis
• Familiarity with batch scheduling and workload automation tools such as Autosys
• Working knowledge of Oracle databases and SQL
• Experience using ITSM tools such as ServiceNow for incident, problem, and change workflows
• Strong written and verbal communication skills

Desired skills:

• Banking or financial services experience
• Prior experience in production operations, mission control or command center environments, or hybrid L1/L2 support roles

Pay range: $20.94 - $28.94 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.