Hospice Operations Coordinator, Queens

What We Provide

• Paid time off (PTO) and 9 company holidays

• Health insurance including Medical, Dental, and Vision as part of the 1199 SEIU union membership403(b) retirement savings program

• Personal and financial wellness programs

• Opportunities for professional growth and career advancement

What You Will Do

• Serves as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.

• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.

• Collaborates with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.

• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.

• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements. (does not apply to After Hours roles)

• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.

• Obtains signatures for from providers on outstanding medical orders to meet billing and regulatory requirements.

• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements.

• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.

• Serves as the primary administrative liaison for the hospice After Hours team, ensuring efficient communication between clinicians, patients, families, and vendors.

• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.

• Collaborates with the After Hours Supervisiors, Leadership, and Field Staff to support patient admissions, transitions, and coordination of care.

• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.

• Prepares, facilitates shift change reports as requested by After Hours leadership

• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.

• Prepares, facilitates shift change reports as requested by After Hours leadership

• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.

• Provides administrative and clerical support including data entry, correspondence, scheduling, and document preparation.

• Reviews patient documentation and verifies completeness of non-clinical data prior to processing.

• Maintains organized team schedules, calendars, and communication logs to support operational efficiency.

• Develops and maintains streamlined workflows to manage task prioritization and completion.

• Participates in departmental meetings and contributes to quality improvement initiatives.

• Provides exemplary customer service to patients, families, clinicians, and internal staff.

• Manages incoming calls, messages, and inquiries, ensuring timely response and issue resolution.

• Escalates clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.

• Communicates appointment schedules, updates, and changes to patients, caregivers, and field staff.

• Participates in special projects and performs other duties as assigned.