New

Technical Account Manager

TEKsystems
$35.00 - $43.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
May 09, 2026
Technical Account Manager - Marketing Solutions Position Overview We are seeking a highly motivated Technical Account Manager to support clients in successfully implementing and maximizing the value of advanced marketing technology solutions. In this role, you will serve as a trusted advisor, combining strong technical expertise with exceptional client relationship skills to drive successful outcomes. You will partner closely with clients to understand their business objectives, translate requirements into effective technical solutions, and ensure seamless delivery and ongoing optimization. This is an ideal role for someone who thrives at the intersection of technology, client engagement, and project execution. Key Responsibilities Client Relationship Management * Serve as the primary point of contact for client technical inquiries, issue resolution, and escalations * Build and maintain strong, long-term client relationships through proactive communication and engagement * Act as a client advocate, ensuring their needs are represented across internal teams Solution Implementation & Technical Consulting * Translate client business goals into scalable technical solutions * Lead client onboarding, integration, and deployment while ensuring best practices and compliance standards * Identify risks early and proactively implement mitigation strategies * Provide guidance on optimizing solution performance and utilization Technical Expertise & Support * Act as a subject matter expert on marketing technology solutions and data ecosystems * Troubleshoot and resolve technical issues in collaboration with internal engineering and product teams * Support API integrations and leverage developer tools where applicable Project & Program Management * Manage multiple client projects simultaneously, ensuring on-time and high-quality delivery * Coordinate cross-functional teams including product, engineering, and operations * Track progress, provide regular status updates, and deliver performance reporting * Identify opportunities for process improvements and document best practices Delivery Excellence & Client Success * Ensure all deliverables meet client expectations and agreed-upon specifications * Drive client retention and growth through proactive recommendations and value-added insights * Continuously monitor and improve the client experience Client Enablement & Training * Conduct training sessions, workshops, and knowledge-sharing sessions to help clients fully leverage solutions * Simplify complex technical concepts into clear, actionable insights Required Qualifications * Proven experience in technical account management, client success, or solutions consulting * Strong proficiency in Microsoft Excel and data analysis * Experience managing projects and coordinating cross-functional teams * Excellent communication skills with the ability to explain complex technical concepts clearly * Strong problem-solving skills with a proactive, solutions-oriented mindset * Experience working with CRM, ticketing, or project tracking tools (e.g., Jira) Preferred Qualifications * Experience in marketing technology, data platforms, or identity ecosystems * Familiarity with APIs, integrations, and developer tools * Experience* in technical support, implementation, or consulting roles* What We're Looking For * A strong communicator who can bridge the gap between technical and non-technical stakeholders * A relationship builder who thrives in a client-facing environment * A detail-oriented professional who can manage multiple priorities with precision * A proactive problem-solver who is passionate about delivering exceptional client outcomes * Someone who takes ownership and is driven to continuously improve processes and results Experience Level * Intermediate Level Job Type & LocationThis is a Contract position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $35.00 - $43.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Chicago,IL. Application DeadlineThis position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.