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JOB SUMMARY This job requires providing support to clinical staff and supervisors as appropriate to promote patient care by taking on any task and/or assignment as indicated, including assisting patients with activities of daily living, monitoring and observation, transport, documentation, answering phones/doors and other clerical duties as assigned. When assigned to the front desk area, this job provides minimal essential coverage of, reception, patient registration and medical record services support, under the direction of the appropriate supervisor, or the Director of Clinical Operations. This includes both routine activities (monitoring the front desk and lobby entrances) and tasks which vary in volume and nature. DUTIES & ESSENTIAL JOB FUNCTIONS
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
70 |
YES |
Direct/Indirect patient care:
For inpatient services: Making rounds, observing patients in seclusion and /or restraints, assisting patients with hygiene, monitoring and assisting with meals, escorting patients to appointments, taking vital signs, obtaining/transporting specimens, assisting patients in doing laundry or retrieving personal belongings from lockers, assisting in assaultive situations, talking with patients, participating in groups with Rehabilitation therapies staff; Documentation of rounds, seclusion/restraint checks, nutritional intake, vital signs, intake and output, calorie count, level of activity; communication of observations and any abnormal findings to the RN. For outpatient services: Assisting with patient intake and discharge/exit services, and providing clerical administrative support for medical records. |
20 |
YES |
Administrative support and Patient Registration:
Answering phones/doors, stocking supplies, stamping charts, completing lab slips, making appointments, initiating varied paperwork. Clerical administrative support including calendaring, copying, and other duties as assigned by supervisor. For all patients: Registers admissions, verifies eligibility, obtains authorization codes and notifies insurance agencies of admissions, completes appropriate admission documents in both Apex and Psych Consult. For inpatients: Escort admissions to Unit and assists Unit nurses and staff in the collection and return of patient valuables. Supports Officer of the Day (OD) as needed, including paging OD when admission arrives. Runs emergency errands under direction of Unit nursing staff to pharmacy, laboratory, Moffitt/Long hospitals or other destinations as requested. Assist patient with select admission paperwork. |
10 |
YES |
Other: Maintaining cleanliness of emergency equipment. Other duties as assigned. |
100% |
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(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100 %.) |
LIVING PRIDE STANDARDS Service Excellence
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
OTHER FUNCTIONS AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
High School graduation and two years of related experience or an equivalent combination of education and experience. Demonstrated excellent attendance and reliability. Excellent communication and interpersonal skills.
Note: Physical/Health Screening; fingerprinting and background check required.
PREFERRED QUALIFICATION
Prior experience working in an acute care and/or psychiatric hospital setting. CNA Certification Current nursing student who has completed a rotation in an inpatient hospital Maintains flexibility in relation to patient assignment, shift, assignment and work assignment.
REQUIRED LICENSES/CERTIFICATIONS
- Active American Heart Association CPR certification
- CPI Training within 6 months of hire
POPULATIONS SERVED
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories. Adolescent Adult Geriatric
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
REQUIRED QUALIFICATIONS
High School graduation and two years of related experience or an equivalent combination of education and experience. Demonstrated excellent attendance and reliability. Excellent communication and interpersonal skills.
Note: Physical/Health Screening; fingerprinting and background check required.
PREFERRED QUALIFICATION
Prior experience working in an acute care and/or psychiatric hospital setting. CNA Certification Current nursing student who has completed a rotation in an inpatient hospital Maintains flexibility in relation to patient assignment, shift, assignment and work assignment.
REQUIRED LICENSES/CERTIFICATIONS
- Active American Heart Association CPR certification
- CPI Training within 6 months of hire
POPULATIONS SERVED
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories. Adolescent Adult Geriatric
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University of California - San Francisco
45000
Jun 18, 2026