Training Specialist Sr.

Job Title: Training Specialist Sr.

Duration: 1 Year Contract

Location: Des Plaines IL 60018 United States

Pay Rate: $25.00 - $29.00 hourly on w2

Role Context

• Reason role is open: Need additional support to process daily training transactions while full-time staff support an LMS system upgrade.
• Primary focus: Day-to-day LMS transactions and training requests.
• Projects supported: Minimal project work; possible involvement with LMS system upgrade.
• Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
• Work breakdown after training: 75-80% transaction processing, 15-20% meetings, ~5% project work.
• Regular interactions: Hiring manager, full-time training coordinator , document control team, training team, internal molecular division stakeholders.
• First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
• Previous hiring challenges: Commute to Itasca, fully onsite requirement, lack of hands-on LMS transaction processing experience.
  

  Candidate Profile - Skills & Experience
  Required skills:

• Strong communication and customer service skills (white-glove support for leadership when needed).
• Experience processing transactions in an LMS, document management, or change management system (SmartSolve experience preferred but not required).
• Proactive communication and collaboration with team and stakeholders.
  Preferred skills:
• Experience creating or updating training materials or documents.
• Instructional, teaching, training, or team leadership experience.
• MS Office - Power BI
  
  
  
  • Education: Bachelors degree preferred (science, education, or equivalent experience).
  • Industry experience: Medical/pharmaceutical preferred, not required.
  • Systems used daily: SmartSolve LMS, MS Teams, Outlook, Office suite.
  • Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.
  
  
  
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.