Customer Service Advisor 1 - Float - Follansbee, WV

Summary:

Helps foster a positive work environment that inspires, motivates, challenges,supportsand provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service whileidentifyingsales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed.The CSAis responsible forconsumer and business relationship building efforts and focuses on promotion of Bank's products and services.From an operational standpoint, the CSAis responsible forcomplying withall established Bank policies, procedures, and security measures.Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers todeterminetheir needs and make recommendations and referrals for products and services to internal and external partners as applicable.

In addition, the CSA is expected to spend timeinitiatingoutbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSAmay participatein community service opportunities in the specific community or mark

Essential Functions:

Excellent Customer Service

Operational and Security Proficiency

Identify referral opportunities

Relationship building

Cross-selling of Bank's products and services

Business development (inside and outside)

Essential Duties and Responsibilities:

Personallymodels the standards of the Bank's Mission, Vision, and Pledge.

Initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.

Accepts and accurately processes all financial service transactions.

Responsible for opening new deposit accounts andoperatinga cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.

Complies andoperateswithin security and audit procedures.

Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls toacquirenew customer relationships or expand existing consumer or business relationships.

Communicates and partners effectively with branch staff and peers to promote teamenvironmentto ensure goals are met.

Sets priorities by continuallymonitoringperformance against the banking center goals by adjusting individual activities as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center byutilizingcustomer lists. Promotes bank products consistently and makesappropriate businessline referrals as defined by location goals.

Educates bank team on uncovering opportunities to help advance financial wellness of customers.

Supports proper functioning of all day-to-day operations including, but not limitedto: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory,auditand compliance requirements.

Activelyparticipatesin regular staff meetings.

Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Buildssuccessful working relationships with internal business partners seeking constructive peer feedback whenappropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures whileutilizingappropriate resourcesforassistancewhen needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in asecuredlocation.

Contributes to a team environment to service customer needs by answering incoming telephone calls and anyadditionalduties assigned to support the success of the Banking Center.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Ability to generate new financial relationships through outbound calling, internal businessdevelopmentand building a loyal customer base.

Mustpossessthe ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.

Musthave strong product knowledge for the level of selling and successfully promoting products expected with position.Must have excellent organizational skills and the ability to multi-task and to be flexible.

Proficientin Microsoft Outlook 365. Proficient computer skills arerequiredand the ability to learn various Banking Software programs.

Sound mathematical and analytical skills preferred.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.