Donor Relations Coordinator - Central Coast and Central Valley South

Overview

The Donor Relations Coordinator (DRC) plays a key role in advancing the mission of The Salvation Army by acting as a Midlevel Gift Officer, cultivating strong donor relationships, driving strategic engagement, and supporting fundraising initiatives that benefit programs and corps across the Golden State Division. Reporting to the Assistant Director of Development and aligned with the Director of Development and Divisional Commander, this position is accountable for building a healthy donor pipeline, strengthening stewardship practices, and working toward measurable fundraising outcomes. The role also requires close collaboration with Corps Officers, program staff, and Donor Relations Directors (Major Gift officers) to ensure donors are connected to the mission in meaningful and sustainable ways.

Key Duties & Responsibilities

Donor Engagement & Stewardship

• Manage a caseload of no more than 1,200 active donors.
• Build and maintain relationships with caseload donors through calls, emails, written notes, and personalized stewardship.
• Send timely personal donor thank you and/or welcome kits
• Respond promptly to donor inquiries.
• Work toward building relationships by providing impact updates on local programs and inviting donors to special events, tours, or engagement opportunities.
• Maintain accurate donor records, documenting conversations, research, and touchpoints in the donor database. * Provide monthly reports on giving patterns, production and gifts year to date
• Identify and refer potential major gift donors to Donor Relations Directors.
• Build strong relationships with Army programs and units to stay updated on programs and community needs.
• Coordinate with team members (DRDs and Planned Giving) to ensure a consistent, unified approach to donor care.

Education & Experience

• High school diploma or equivalent (required); bachelor's degree preferred.
• Valid California driver's license (required).
• Experience in data entry, marketing, and customer service.
• Sales or Fundraising experience (preferred)
• Proficiency with Microsoft Office; experience required; donor databases preferred.

Skills & Abilities

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication.
• Ability to work independently and as part of a team.
• Organized, detail-oriented, and results-driven.
• Comfortable working with metrics and fundraising goals.

Physical Requirements

Ability to lift up to 25 lbs. (e.g., file boxes).

Ability to work in a standard office environment with regular use of modern office equipment.

Physical Requirements

Ability to lift up to 25 lbs. (e.g., file boxes).

Ability to work in a standard office environment with regular use of modern office equipment.

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.