MA Supervisor

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

Why Work for Us?

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Company-paid Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development

SCOPE:

Oversees the Medical Assistant department/staff, treatment rooms, and exam areas while facilitating smooth and efficient patient flow. Directs the coordination of daily room assignments and scheduling of Medical Assistants to assist Physicians. With minimal upline direction, assists with patient care services, i.e. vitals, assessments and procedures. Monitors Physician's schedule to recognize coverage issues and assigns personnel as appropriate. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

• Onboards and trains new Medical Assistants; conducts and documents staff performance appraisals in alignment with organizational timelines.
• Directs and oversees the daily workflows of MA Lead and MA Sr. roles, ensuring efficient coordination across the department.
• Supports the professional development of junior MA staff through hands-on instruction and knowledge sharing; serves as an escalation point for staff, patients, and Physicians.
• Assigns Medical Assistants to work with specific physicians according to schedules and patient care needs.
• Creates and maintains the work schedule for Medical Assistants; manages coverage for time-off and sick calls; oversees time and labor administration for MA staff.
• Escorts patients from the lab to the exam room, physician's office, or treatment room as appropriate.
• Holds team members accountable for adherence to departmental and organizational policies and procedures; monitors compliance and addresses deviations promptly and consistently.
• Provides ongoing coaching and feedback to Medical Assistant staff to reinforce best practices, support performance improvement, and promote professional growth.
• Initiates and carries out disciplinary action as needed in accordance with SCRI Oncology Partners policies, partnering with Human Resources to ensure proper documentation and consistency.
• Records patient data prior to each physician visit, including but not limited to: vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by the physician.
• Verifies presence of consent prior to treatment or procedures.
• Collects and documents pertinent medical information for physician referral; directs patients from the exam room or physician's office to the next appropriate care station.
• Prepares and stocks exam rooms, orders supplies as needed and maintains/controls drug samples. Assists physicians with exams and procedures as requested.
• Delivers patient education including distribution of instructional literature and follow-up instructions; performs lab procedures and processes specimens as needed.
• Files lab results and outside reports accurately; obtains blood specimens from peripheral sites in accordance with OSHA standards and universal precautions.
• Administers subcutaneous and intramuscular injections, including but not limited to, hormones and biological growth factors.
• Maintains all exam room disinfection protocols. Maintains all chemo room and procedure room disinfection protocols.
• Answers incoming patient telephone calls and routes to the appropriate nurse, pharmacist, or physician; phones in prescriptions and makes patient calls as directed by physicians or RN.
• Obtains new patient records and previous test results, x-rays, scans, etc.
• Informs physician of patient reschedules and no-shows; maintains physician scheduling templates, miscellaneous appointments, and associated administrative files.
• Maintains patient files and records in accordance with organizational standards; assists in the supervision of Medical Assistants and other non-licensed patient care providers as needed.

• High school graduate or equivalent.
• Certificate of graduation from an accredited program for Medical Assistants required.
• Minimum of seven years experience as a medical assistant or nursing assistant in a hospital or clinic setting.
• Two (2) years previous Lead or Supervisory experience required.
• Phlebotomy experience required.
• Current CPR certification required.
• Certified Medical Assistant preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Occasionally lifts and carries items weighing up to 40 lbs.
• Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.