Parking Service Center Manager

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners-we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post's Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

This full-time position within the Parking & Mobility department oversees the day-to-day parking operations of the Parking Service Center and National Landing. The Manager, Parking Service Center leads the Center's field staff and is accountable for service quality, operational performance, and financial oversight across all connected sites, and reports directly to the Parking Operations Manager.

Oversee all aspects of the daily operations of the Parking Service Center, with a particular focus on continually enhancing the customer service experience for all JBG SMITH parkers.

• Oversee remote management of locations connected to the Parking Service Center

• Manage the Parking Service Center and all staff stationed there.

• Ensure technology and remote management are operational and functioning.

• Assist in reporting and analysis of financial and occupancy reports

• Assist with monthly and daily revenue reconciliations

• Inspect and assess garage conditions

• Ensure parking and parking areas are to brand standard

• Review tenant lease parking obligations

• Delegate and oversee reporting and data entry projects for timeliness and accuracy

• Coach, develop, and mentor team members

• Conduct annual performance reviews

Leadership Experience:

• Commitment to building and continually improving a customer-first culture within the Parking & Mobility group.

• Experience overseeing a parking call center and parking operations.

Education/Experience:

• High School Diploma or GED

• 3 years of parking experience, preferably in a management role

• 1-2 years in a supervisory or team-lead role

Technical Experience:

• Working knowledge of Microsoft Office and Skidata.

• Ability to read floor plans.

Other Skills/Requirements:

• Team player who is proactive, self-directed, and conscientious, taking accountability for their own work product and that of their team.

• Must be comfortable interacting and communicating with individuals at all levels of the organization and have strong customer service skills

• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

• Ability to review and prepare detailed financial reports.

• Organized, detail-oriented, and resourceful, with strong leadership skills.

• Strong analytical skills and effective problem-solving skills.

• Demonstrated effective verbal and written communication skills.

• Valid driver's license and ability to travel between parking locations as needed.

• This is an essential role, and vital to our operations; therefore, the employee must be prepared to work during adverse weather conditions and other situations that may disrupt normal business activities. Additionally, flexibility to work some weekends and holidays is necessary.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk and occasionally required to stand, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions, work near moving mechanical parts, work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level in the work environment is usually moderate.

Property inspections and general administration of responsibilities are affected by the environmental conditions indicated above. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.