Cash Application Supervisor

Job Summary:

The Cash Application Supervisor will lead and manage a team of Cash Application Specialists. This role is responsible for overseeing all daily cash application processes, ensuring timely and accurate posting of payments, and maintaining strong internal controls. The supervisor will be a key player in standardizing workflows, resolving complex issues, and driving continuous improvement within the team.

Essential Duties and Responsibilities:

• Team Leadership: Supervise, mentor, and train a team of cash application specialists while conducting performance reviews and fostering a highly collaborative team environment.
• Process Management: Oversee the daily application and accurate reconciliation of all cash receipts, including lockbox, checks, ACH, wire transfers, and credit card payments to customer accounts.
• Performance Monitoring: Implement and monitor key performance indicators (KPIs) to ensure team goals are met, achieving full monthly cash application by business day 2 and completing daily cash reconciliations.
• Issue Resolution: Act as the primary point of contact for complex cash application issues-such as unapplied payments, discrepancies, and customer deductions-collaborating closely with collections, sales, and AR.
• Internal Controls: Maintain and enforce strong internal controls to ensure the integrity of the cash application process. Regularly review and update procedures to align with company policy and best practices.
• Reporting: Prepare and analyze daily, weekly, and monthly cash application reports. Provide insights and key metrics to the Assistant Corporate Controller.
• Continuous Improvement: Identify and implement automation and workflow optimization opportunities to enhance efficiency, assisting with special projects and system upgrades as needed.
• External Interfacing: Partner with Credit/Collections and General Ledger teams to resolve cross-functional issues, and serve as the main contact for banking partners regarding transmission or file format issues.

• Perform other duties as assigned.

Position Requirements (Work Experience, Skills, Licenses, etc:

• Education: Bachelor's degree in Accounting, Finance, or equivalent practical experience.

• Experience:

  • Minimum of 3-5 years of experience in cash application, accounts receivable, or a similar role.

  • Minimum of 1-2 years of experience in a supervisory or team lead position.

• Skills:

  • Strong knowledge of accounting principles and internal controls.

  • Proficiency with JD Edwards ERP system and Microsoft Excel.

  • Excellent leadership, communication, and problem-solving skills.

  • Attention to detail and the ability to work in a fast-paced environment.

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.

• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.

• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.

• Insight: The ability to gather and make sense of information that suggests new possibilities.

• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

• People Skills: Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and actively seeks to understand other perspectives.

• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.

• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.

• Big Picture: Understands and contributes to the organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.

• Problem-Solver: Ability to identify, analyze, and solve problems in support of personnel, group, department, or organizational objectives.

• Execution: Effectively takes a vision and translates into action by including the right people. Identify and remove barriers, when possible, to achieve results. Demonstrates appropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.

• Professionalism: Respectfully observes and challenges the status quo with intent for improvement. Can take direction, accept feedback, and take full responsibility for their actions. Lead by example through positive influence and ethical leadership with consideration of the entire organization.

Job Responsibility Level:

People manager with direct reports

Travel Requirements:

Travel required 0-5 % of the time to other office locations.

Hours:

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 5:00 pm as scheduled with the position's supervisor. Work outside of regular hours may occasionally be necessary to meet business needs.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Prolonged sitting.

• Frequently required to reach with hands and arms.

• Occasionally required to stand; walk and stoop, kneel, crouch.

Competitive Wages:

$65,000.00 to $88,750.00 annual salary. Applicants, please note that actual compensation is determined by

several factors that are unique to each candidate, including but not limited to job-related skills, depth

of experience, certifications, relevant education or training, and specific work location, among others.

The offered wage or salary is only one aspect of an employee's total compensation.

#ACCO
#LI-MD1