Systems Support Team Leader

Requisition ID:7170

Job Title:Systems Support Team Leader

Job Country:United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. For more information, visit www.avanos.com.

Essential Duties and Responsibilities:

The Systems Support Team Leader would be responsible for leading and managing multiple Sales Support Systems and processes including Salesforce CRM, Sample Products, Credentialing, Mileage reimbursement, and other systems and processes which directly impact the daily operational support of the field sales team.

The Systems Support Team Leader would be the main point of contact for the data and support of Salesforce CRM and is responsible for providing day-to-day operational leadership for Avanos Sales Support Coordinators. The analyst will work with internal users and sales leaders to help maximize our systems and sales support potential. Some responsibilities include developing reports and dashboards, data governance, monitoring individual and team performance, provide coaching and feedback to ensure that team and business objectives are achieved, troubleshooting, improving our existing processes and integrations as well as help with implementation and testing of new processes as needed. In addition, this position provides feedback and insights in the development and execution of Avanos Strategy.

Key Responsibilities:

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  Development of reports and dashboards

  
  
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  Administration and monitoring of users

  
  
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  System Monitoring and management for Salesforce.com.

  
  
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  Automate and process improvement.

  
  
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  Tracking and reporting of support needs and issues.

  
  
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  Communication of system issues as well as working with IT to resolve.

  
  
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  Documentation

  
  
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  Testing and implementation as needed

  
  
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  Developing, monitoring, and enforcing data management policies, procedures, and standards

  
  
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  Work with subject matter experts and process owners to improve data quality.

  
  
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  Ensure systems are maintained to meet and/or exceed key metrics including user support, training, data management, governance, administration and system enhancements.

  
  
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  Lead continuous improvement efforts to identify and implement process changes that free up resources or create cost savings.

  
  
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  Responsible for the management of team resources, including coaching, professional development and assessment, and effective resource deployment.

  
  

Your qualifications

Required:

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  Bachelor's degree in Information Management, Computer/Information Science, Supply Chain, Business Administration or other related fields or 4 to 6 years of equivalent professional experience

  
  
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  Continuous improvement mindset

  
  
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  1-3 years CRM experience

  
  
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  1-2 years internal support experience

  
  
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  Service orientated.

  
  
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  Communication (oral, written and listening), prioritization, organizational, project and process management.

  
  
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  Ability to effectively manage multiple projects simultaneously.

  
  
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  Self-starter with ability to work with little work direction.

  
  
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  Ability to troubleshoot complex issues, set priorities, and manage projects.

  
  

Preferred:

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  Experience in key systems including SAP, Salesforce.com,

  
  
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  Salesforce certification is an advantage but not required.

  
  

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here.

Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

Avanos also offers the following:

benefits on day 1

free onsite gym

onsite cafeteria

HQ region voted 'best place to live' by USA Today

uncapped sales commissions