Operations Account Specialist-2

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

The Operations Account Specialist (OAS) is responsible for managing the post-purchase lifecycle of assigned factoring clients through proactive collections management, payment application oversight, dispute resolution support, account monitoring, and portfolio maintenance. The OAS partners closely with the Account Executive to ensure timely collections, accurate payment posting, reduced risk exposure, and positive client outcomes.

The OAS serves as a dedicated operational partner to assigned Account Executives and is accountable for maintaining the overall health of assigned portfolios.

Key Responsibilities:

Collections Management

• Manage collection efforts for assigned client portfolios.
• Build Debtor Relationships.
• Conduct debtor follow-up on past due invoices based off debtor payment terms.
• Monitor aging reports and prioritize collection activities.
• Escalate collection concerns and payment delays.
• Document collection activities and debtor communications.
• Identify deteriorating debtor payment trends.

Payment Processing Oversight

• Review and monitor incoming payments.
• Ensure accurate and timely payment application.
• Research unapplied cash and payment discrepancies.
• Resolve misapplied payments and posting exceptions.
• Coordinate payment corrections with internal departments.
• Shared ownership of the Open Credit Process

Portfolio Health Management

• Monitor account aging and concentration risks.
• Identify collection trends impacting cash flow.
• Support management of at-risk balances.
• Maintain accurate account documentation.

Dispute Resolution Support

• Track disputed invoices and outstanding issues (code specific).
• Coordinate with clients and debtors to facilitate resolution.
• Monitor dispute aging.
• Escalate unresolved disputes and chargeback recommendations.
• Support recovery efforts on delinquent balances.

Partnership with Account Executive

• Meet regularly with assigned AEs to review portfolio health.
• Share collection updates and risk concerns.
• Assist in developing action plans for deteriorating accounts.
• Participate in client strategy discussions.
• Provide back office operational support that allows AEs to focus on purchasing and client relationship management.

Reporting & Documentation

• Maintain accurate collection notes.
• Update account status reports.
• Track collection performance metrics.
• Prepare account summaries for management review.
• Ensure compliance with company procedures.

Primary Metrics

• Collection Effectiveness & Documentation
• Delinquent Invoice Percentage Past Due Balance
• % Average Days in Dispute Open Credits
• % Unapplied Cash Aging
• Escalation Resolution Time

Experience and Education Requirements

• Bachelor's Degree in business or a related field is preferred. Equivalent experience will also be considered in lieu of degree.
• Minimum 3-5 years of relevant experience in a customer service role is required.
• Previous account resolution/collection, customer service, handling escalations, and problem-solving experience is strongly preferred.
• Knowledge of the transportation industry is also a plus.

Compensation Range

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.