Patient Access Representative- Plainfield, IL

Hourly Pay Range:

• Position Highlights:

  • Sign on bonus: N/A

  • Position: Patient Access Representative I

  • Location: Plainfield 24600 W 127th Street

  • Full Time: 40 hours

  • Hours: Monday-Friday: Hours range between 7:00 am to 9:00 pm

  • Rotating Weekends: HOURS RANGE FROM 7:00 am - 9: 00 pm

  • Holidays- Rotating Holiday Schedule

  • Required Travel: If needed

  A Brief Overview:
  The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
  
  What you will do:

  • Greet and assist patients in a courteous and professional manner during the registration process.

  • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.

  • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.

  • Verify patient contact information and confirm appointment details.

  • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.

  • Collaborate with insurance providers and billing teams to address insurance-related issues.

  • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.

  • Ensure clear and effective communication with patients to address their questions and concerns.

  • Review and verify patient registration data and insurance information to ensure accuracy.

  • Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.

  • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

  • Help patients feel comfortable and informed during the registration and scheduling process.

  What you will need:

  • Associates Degree Health Administration Required

  • Previous experience in patient access, healthcare administration, or a related field is preferred. And

  • Experience using patient registration and scheduling systems.

  Benefits:

  • Career Pathways to Promote Professional Growth and Development

  • Various Medical, Dental, and Vision options

  • Tuition Reimbursement

  • Free Parking at designated locations

  • Wellness Program Savings Plan

  • Health Savings Account Options

  • Retirement Options with Company Match

  • Paid Time Off

  • Community Involvement Opportunity