Assistant Director, Student Services

The Opportunity

Reporting to the Director of Student Services, the Assistant Director, Student Services plays a key role in supporting student success within the Dyson School. This position provides academic advising and personalized guidance to a diverse undergraduate student population, helping students navigate degree requirements, overcome academic and personal challenges, and connect with campus resources. The Assistant Director collaborates closely with colleagues to support orientation programs, oversee the Dyson Global Program, contribute to retention and student success initiatives, and help deliver co-curricular programming that fosters engagement, belonging, and community. This highly interactive role is ideal for a student-centered professional committed to creating an exceptional and inclusive student experience. This is a full-time, three-year term position with the possibility of renewal based on funding, performance, and business needs. As a member of the Cornell community, the successful candidate will foster a culture of belonging by demonstrating collaboration, respect, inclusion, and a commitment to supporting the success and wellbeing of others.

About The Dyson - Dyson School of Applied Economics & Management

The Charles H. Dyson School of Applied Economics and Management is a large and diverse school within the SC Johnson College of Business and is currently ranked number 3 in the Bloomberg BusinessWeek rankings. It includes a total of over 750 undergraduates, over 2000 minors and over 100 graduate students. With over 75 faculty, nationally and internationally known scholars in economics and business disciplines. The land-grant mission of the College, which encompasses research, education, and extension programs, allows for the creation and dissemination of knowledge that makes a difference for students, the citizens of New York, the nation, and people around the globe.

Key Responsibilities

• Advise undergraduate students on degree requirements, academic policies, and educational planning.
• Support students facing academic, personal, and institutional challenges by connecting them with appropriate campus resources and developing strategies for success.
• Advocate for student needs and foster student well-being, engagement, and academic achievement.
• Manage and support the Dyson Global Program, including study abroad and exchange opportunities, course approvals, and student participation processes.
• Coordinate and deliver student onboarding, orientation, and community-building programs, including New Student Orientation, Discover Dyson, Family Weekend, and other student engagement initiatives.
• Collaborate with colleagues on student success, retention, persistence, and graduation efforts through assessment and program development.
• Support academic records and student services functions, including petition processes and academic review activities.
• Participate in school and university committees and contribute to initiatives that enhance the undergraduate student experience within the Dyson School.

What We Need

For further consideration, please submit a resume and cover letter.

• Bachelor's degree with 2 to 4 years' relevant experience or equivalent combination of education and experience.
• Candidates for the position must demonstrate sound judgement, creativity, problem-solving, and the ability to work independently, within a team of professionals.
• Must have demonstrated experience with diverse student populations, and an appreciation for and understanding of a selective research university.
• Strong desire to work closely with students using proven student development theory/techniques.
• Ability to contribute to an evolving team and be able to embrace change.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• Ability to advocate for individuals from a broad range of backgrounds.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
• Must be available to work occasional nights and weekends to support program goals.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Master's degree preferred.
• Two years of experience in an advising role

This is a fixed-term position based in Ithaca, New York, with an initial three-year appointment. The selected candidate will work fully onsite during the initial onboarding and training period, with the possibility of a hybrid work arrangement thereafter based on business needs and supervisor approval. Core business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with the specific schedule determined in collaboration with the supervisor. Renewal beyond the initial three-year term is contingent upon funding availability, business needs, and satisfactory performance.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

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• Unique applicable skills

• Academic Discipline

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