Food Service Sales Operations Specialist

What You'll Do

Order Management

o Price and correct customer orders daily.

o Confirm orders to customers as required.

o Partner with the Pricing Coordinator to ensure pricing is accurately loaded into the system.

o Assist the Sales team with creating and maintaining quotes, list deals, and contracts as needed.

o Support the Sales team with pricing changes and assist in resolving discrepancies between customer pricing and system pricing.

Sales Support

o Assist the Sales team with sample and equipment requests as needed.

o Manage incoming sales calls from Reception by providing basic production information and directing purchase inquiries to the appropriate Sales team member.

o Coordinate sales meeting planning and preparation.

Deduction Support

o Support communication and collaboration between the Field Sales and the Deductions team.

o Review weekly "Waiting on Sales" report to identify recurring deduction issues and drive timely resolution.

o Work with salespersons and the AFS Coordinator to resolve contract-related deduction issues.

o Work with salespersons on next steps, ownership and deadlines.

o Meet regularly with the Sales team to review outstanding deductions to minimize write-offs due to aging.

Data error correction & investigation

o Work with Sales team to determine resolutions and provide required information to the FS DPA Administrator for routing system updates.

o Work cross-functionally to identify root causes of errors and develop training, processes, and solutions to prevent recurring issues.

o Maintain FSE Sample Integration with CRM and resolve errors during daily uploads.

• Provide backup support for other Sales Operations tasks as needed.
• Maintain and update organizational charts and contact lists.
• Responsibilities subject to change as business needs evolve.

Requirements for Success

• Four year college degree or commensurate experience related to job accountabilities in business environment

Knowledge, Skills and Abilities

• Ability to prioritize
• Detail-oriented
• Excellent Communication Skills - written & verbal
• Collaboration skills
• Strong project management skills
• Analytical skills
• Articulate
• Professional
• Good follow-up skills
• Good manager of time
• Leadership skills
• Intuitive

Supervisory Responsibilities

Direct: None

Indirect: None

Physical Requirements and Working Conditions

• To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job:
• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to crouch
• The employee may occasionally lift/carry items as heavy as 25 pounds

Job Competencies

• Ethics/ Integrity/ Trust

• Attitude and Commitment

• Diversity

• Customer Service

• Company Engagement

• Quality

• Problem Solving

• Teamwork

• Professionalism

• Oral/ Written Communication

• Attention to Detail

Other

• Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
• Responsible to report food safety and quality issues to management