Sr. Project Manager

Hybrid 2-3 days per week in NYC.

In this dynamic role, you will have a profound impact on enhancing user satisfaction and streamlining vital communications, making a tangible difference in the daily lives of our customers.

What You'll Do:

• Act as a crucial liaison, translating complex business requirements into technical specifications and ensuring seamless communication between business stakeholders and technical teams.
• Lead the comprehensive gathering, drafting, and refinement of business rules and functional requirements for innovative customer-facing communication tools.
• Take full ownership of project lifecycles, from initiation to successful completion, maintaining consistent stakeholder engagement and providing transparent reporting to leadership.
• Manage relationships with third-party vendors (onshore and offshore), clearly communicating requirements and rigorously validating deliverables against business expectations.
• Provide cross-functional support across various initiatives, including assisting with budgeting, preparing leadership presentations, and navigating complex regulatory topics such as the Telephone Consumer Protection Act (TCPA).

Must-Have Qualifications:

• Approximately 7+ years of professional experience in project management or product analysis.
• A strong customer-centric mindset, passionately advocating for exceptional customer experience and understanding the human impact of technology.
• High technical literacy, with the ability to comprehend complex data flows between diverse systems and articulate 'tech terms' effectively without requiring coding or development skills.
• Proven proficiency in Agile methodologies, including experience managing two-week sprints and utilizing project management tools like Monday.com.
• Managed SDLC projects.
• Exceptional soft skills, demonstrating self-starter initiative, comfort with ambiguity, strong organizational abilities under pressure, and a highly collaborative team-player approach.

Nice-to-Have Qualifications:

• Prior experience in Customer Experience (CX) or roles heavily focused on customer communications.
• Demonstrated ownership of projects involving multi-channel customer communication strategies (SMS, Email, Voice).
• Experience within a large corporate environment or the utility industry.

About Skill:

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.