Practice Administrator, Ophthalmology

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Practice Administrator provides strategic and operational leadership for a multidisciplinary clinical practice, ensuring the delivery of exceptional patient care, outstanding customer service, regulatory compliance, and financial stewardship. This role oversees all aspects of practice operations, including staff leadership and development, patient access and flow, clinical quality, revenue cycle performance, budgeting, and process improvement initiatives. Candidates with experience overseeing a clinical department or practice, particularly in a Practice Administrator or senior healthcare operations leadership role, are highly valued. The Practice Administrator collaborates closely with physicians, clinical leaders, and administrative stakeholders to optimize operational efficiency, enhance the patient experience, and achieve organizational goals. Key responsibilities include directing daily practice operations; leading, mentoring, and developing clinic staff; ensuring compliance with institutional policies, regulatory requirements, Joint Commission standards, HIPAA, and patient safety initiatives; and driving continuous improvement in access, scheduling, workflow management, and service delivery. The Practice Administrator is accountable for financial performance through budget management, revenue integrity, expense oversight, internal controls, and performance monitoring. This position serves as a key operational leader, fostering a culture of accountability, excellence, collaboration, and patient-centered care while supporting the long-term strategic objectives of the practice and organization.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in Business Administration, Nursing, Health Care Administration, Allied Health, or related field.
  

• Experience
  5 years of responsible administrative experience in patient care environment to include
  2 years of supervisory experience
  

Preferred

• Education
  Master's Degree
  

JOB DUTIES

• Manages and supervises staff to achieve institutionally determined standards to include: effective communication with staff, physicians and patients, providing feedback, goal setting, responding to patient and staff needs and mentoring and coaching staff to achieve performance improvement and monitors work flow and ensures adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficiency.
• Maintains high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff, coaches, mentors and develops staff, administering customer satisfaction surveys and responses to them and orient and train staff on specific clinic work processes.
• Organizes and directs operational processes including: Access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service and HIPAA compliance.
• Monitors and manages clinical processes including: compliance with clinical policies and nursing practice, adherence to the National Patient Safety Goals, maintaining compliance with Joint Commission standards and PQRI and other clinical measure of performance.
• Ensures successful financial performance of the clinic including: monitoring adequate financial controls for appointments, charges and payment functions, works with business manager to develop clinic budget, tracks performance and variance to budget, ensures appropriate accounting practices and procedures are followed, prepares and submits various budgetary reports, oversee purchasing and expense management, collaborates with business manager and team leader to ensure successful collections effort, maintains standard of system internal controls over financial transactions including dual control of cash handling and provides appropriate and positive response to internal audit recommendations.
• Maintains patient confidentiality in accordance with university and departmental policy.
• Designs, executes, and maintains effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded and financial information is reliable.
• Ensures compliance with applicable laws, regulations, policies and procedures.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.