Marketplace Account Manager

Step into a pivotal role where your expertise in e-commerce will directly shape the digital landscape of a visionary leader in luxury women's apparel. As a vital strategic partner, you will drive substantial growth, lead high-impact marketplace and dropship initiatives, and elevate the online shopping experience across premier retail channels. This is your opportunity to collaborate with cross-functional teams, optimize operational performance, and make a lasting impression on a brand celebrated for timeless, sophisticated style.

About Our Client

Aquent is partnering with a visionary leader in the high-end and luxury women's apparel industry, celebrated for curating collections that define sophisticated, timeless style. Dedicated to delivering elevated, versatile fashion, this brand empowers customers to build effortless, chic wardrobes. By fostering deep customer understanding, proactive problem-solving, and open communication, they create an inspiring environment where quality and style meet.

The Opportunity

In this dynamic role, you will lead and execute marketplace and dropship business strategies to maximize sales, optimize operational efficiency, and enhance the customer experience across premier online platforms. You will act as the primary driver of channel growth, cultivating robust relationships with major retail partners and ensuring brand consistency across all digital touchpoints.

What You Will Do

• Own the day-to-day operations and performance of assigned marketplace and dropship accounts, cultivating robust strategic relationships with retail partners.
• Drive the execution of channel strategies by meticulously monitoring business metrics, identifying new expansion opportunities, and championing operational excellence across internal teams.
• Ensure all account initiatives are precisely executed, delivered on time, and perfectly aligned with ambitious company growth objectives.
• Lead and orchestrate promotional opportunities across all digital partners, including seasonal events, retailer-specific promotions, and platform-centric campaigns.
• Verify that promotional pricing, product participation, and timing consistently meet stringent retailer requirements.
• Rigorously monitor campaign performance, meticulously evaluate ROI, and deliver actionable insights and strategic recommendations to leadership.
• Proactively monitor inventory availability across all assigned accounts to maximize sell-through and drive superior sales performance.
• Collaborate closely with Planning, Operations, and Customer Service teams to preemptively resolve inventory, fulfillment, and shipping challenges before they impact account performance.
• Ensure crystal-clear communication of stock positioning and guarantee timely order processing for a seamless customer experience.
• Guarantee that product listings across all digital partners are accurate, complete, and meticulously aligned with luxury brand standards and retailer requirements.
• Conduct regular audits of product content, imagery, pricing, attributes, and Product Detail Pages (PDPs) for absolute consistency and compliance.
• Coordinate with internal teams and retail partners to swiftly resolve listing suppressions, update content, and maintain strict adherence to partner Service Level Agreements (SLAs).
• Implement pricing strategies across assigned accounts in accordance with company profitability goals and retailer guidelines.
• Monitor pricing accuracy, MAP compliance, and margin performance, proactively identifying and addressing any unauthorized pricing issues or discrepancies.
• Partner with leadership to strategically resolve complex pricing conflicts.
• Collaborate effectively with Planning, Operations, Customer Service, Marketing, and IT to ensure the seamless execution of key marketplace and dropship initiatives.
• Drive project timelines, clearly communicate cross-functional priorities, and proactively resolve operational issues to maintain momentum.
• Provide consistent, detailed updates on account performance, brand launches, and critical operational developments to key internal stakeholders.
• Track, analyze, and report on daily, weekly, and monthly account performance across assigned digital channels.
• Evaluate key metrics including sell-through rates, inventory turn, returns, margins, and category trends to pinpoint growth opportunities and potential risk areas.
• Prepare compelling executive business recaps featuring actionable recommendations to empower leadership in optimizing pricing, inventory allocation, and promotional strategies.

What You Will Bring

Must-Have Qualifications:

• Bachelor's Degree in Business Administration, E-Commerce, Fashion Merchandising, Apparel, Sales, or a related field.
• 3-5+ years of hands-on experience in the women's apparel industry.
• Demonstrated, proven accountability for driving channel growth and achieving revenue targets.
• Direct experience managing major department store e-commerce accounts, coupled with a strong understanding of marketplace platforms and dropship fulfillment channels.
• Hands-on proficiency with marketplace integration software and vendor portals such as Rithum (ChannelAdvisor), CommerceHub, Logicbroker, Mirakl, or direct retailer seller portals.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS, and complex data manipulation, along with overall proficiency in Microsoft Office Suite.
• Strong analytical abilities and a proven track record of tracking sell-through, inventory levels, returns, and margin metrics to deliver strategic, data-backed business recommendations.
• Excellent written and verbal communication skills, with the ability to build strong cross-functional relationships and maintain professional retailer partnerships.
• Comfortable and adept at presenting business performance updates and strategic growth recommendations directly to leadership.
• Practical experience resolving daily account friction, including fixing catalog listing errors, resolving suppressed/deactivated listings, monitoring MAP compliance, and preserving luxury brand positioning across multi-brand digital channels.

Nice-to-Have Qualifications:

• Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot).