Assist.Director, Strategic Operations T&C Programs - 141431

Join Residential, Retail and Supply Chain Services (RRSS) is a broad and complex campus department consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). RRSS aims to deliver innovative services to activate the campus and meet the diverse needs of the UC San Diego community.

IPPS, which is an industry leader in supply chain integration and continues to innovate to serve UC San Diego's growing student population, supports the procurement, payment and fulfillment of business requirements for UC San Diego. IPPS is an operational and organizational alignment unifying several administrative and service divisions into a single business perspective and is comprised of Disbursements, Mail Services, Logistics, Procurement and Contracts, and Travel. For UC San Diego, IPPS manages the sourcing, ordering, delivery, invoice processing and settlement for all goods and services as a continuous process.

This position serves as Assistant Director, Strategic Operations, Travel & Card Programs, a division of Integrated Procure-to-Pay Solutions (IPPS) housed within Residential, Retail, and Supply Chain Services (RRSS). This position provides significant technical expertise, strategic input, analysis, program direction and coordination to the Executive Director, broader IPPS organization, RRSS, UC San Diego, and UC Office of the President (UCOP). Incumbent functions with autonomy to direct and lead a multi-faceted set of initiatives. Oversees teams through supervisors for the university's travel and expense programs.

Provides critical high-level leadership and management support to Supply Chain Services with emphasis on Travel and Expense teams and Card Programs, strategic planning, organizational development, and performance & change management. Incumbent participates in campus and UC initiatives by leading and serving as a subject matter expert as needed.

As a member of the IPPS Core Leadership Team this position directs strategic program planning, policy development and implementation, change management, objective setting and guidance of the organization as a whole. Leads integration of new UC and campus priorities, new external requirements and opportunities, and department-wide strategic initiatives into division organizational structure, strategy and processes. Collaborates with campus management regarding campus-wide business policies, processes, applications, and systems to support a multifaceted, customer-centric, and highly regulated academic, administrative, and research environment. In his/her absence, the Assistant Director of Strategic Operations acts on behalf of the Executive Director.

• Comprehensive project management skills. Experience in project management, leadership, and process re-design. Proven experience in effective leadership, program development, program management, performance management, project and process management, and motivating teamwork.

• Strong communication and interpersonal skills to communicate with leadership, and lead and direct subordinates. Applied experience in leading by example, modeling a caring, collaborative, and open culture which values the individual and teamwork, ethical conduct, exemplary customer service, and quality results.

• Thorough knowledge of organization processes, protocols, research and procedures. Broad knowledge of financial transactions and financial systems, as well as related policy, accounting, and regulatory compliance requirements. Proven ability to focus on key issues and develop original ideas to solve complex problems.

• Extensive analytical / problem-solving skills.

• Advanced knowledge of organization-specific computer applications.

• Knowledge and understanding of internal control practices and their impact on protecting University resources. Proven skill in making challenging business decisions with integrity and accountability displaying the highest level of ethical conduct, being effective when communicating the rationale and basis for outcomes, developing and implementing creative solutions based on conclusions, accepting uncertainty, dealing with ambiguity by advising and taking actions when answers to problems are not readily apparent, and evaluating consequences and determining how to establish and maintain accountability and fundamental internal controls.

Preferred Qualifications

• Experience managing a major financial or processing system change. Experience implementing Concur travel and expense modules.

• Expert management skills and business protocols for administrative support functions and technical understanding of the design, development, processing rules, and support applications for all systems and applications that support travel and entertainment processes at UCSD with a thorough understanding of the UCSD travel process from administrative and departmental customer perspectives including corporate Travel Card billing processes, payment options, and associated reporting and account reconciliation software.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.