Audio-Visual Installation Technician

The Opportunity

Are you the kind of person who enjoys bringing technology to life, solving technical challenges, and seeing the direct impact of your work every day? Join Cornell University's Audio Visual Services team and play a critical role in designing, installing, and supporting the technology that powers learning, collaboration, and innovation across campus. From state-of-the-art classrooms and conference spaces to specialized instructional environments, your work will help students, faculty, and staff connect, teach, and learn through seamless technology experiences.

As an AV Installation Technician, you will work alongside a highly collaborative team of technology professionals responsible for deploying and maintaining audio visual systems across Cornell University. This is a hands-on position where no two days are exactly alike. You'll coordinate with internal partners, contractors, and vendors while managing multiple projects that support Cornell's world-class academic mission.

About the Department

Cornell Information Technologies' Audio Visual Services team supports the university's teaching, learning, and collaboration environments through innovative AV and classroom technology solutions. Known for its strong team culture, collaborative approach, and commitment to excellence, the team delivers high-impact technology projects that directly support Cornell's faculty, staff, and students.

What We Need

We are seeking a self-motivated technical professional who enjoys solving problems, working with cutting-edge technology, and collaborating with a variety of stakeholders. Success in this role requires a blend of technical expertise, initiative, customer service, and the ability to manage multiple priorities in a fast-paced project environment.

Required Qualifications:

• Associate degree with four to six years of experience in audio-visual installation, low-voltage systems installation, or a related technical field, or an equivalent combination of education and experience.
• Demonstrated knowledge of audio-visual system components, installation practices, and audio-visual signal flow.
• Experience installing, configuring, testing, and troubleshooting audio-visual and low-voltage technology systems.
• Ability to interpret and work from technical documentation, including system schematics, wiring diagrams, and architectural drawings.
• Demonstrated ability to communicate effectively and professionally with technical and non-technical stakeholders within a complex enterprise IT environment.
• Strong organizational skills with exceptional attention to detail and a commitment to delivering high-quality work.
• Proven ability to troubleshoot technical issues, identify root causes, and implement effective solutions.
• Ability to work independently and collaboratively in a team-oriented environment while managing multiple priorities and meeting project deadlines.
• Strong customer service skills and the ability to establish and maintain effective working relationships with faculty, staff, students, vendors, and contractors.
• Ability to safely lift, move, and install audio-visual equipment and materials and climb ladders as required to perform installation and maintenance activities.
• Proficiency with standard computer applications and technology tools required to support installation, configuration, and documentation activities.
• Commitment to workplace safety, adherence to established procedures, and continuous improvement of technical skills and service delivery.
• Must possess and maintain a valid New York State driver's license. Out-of-state employees must obtain and provide proof of a NYS license within 30 days of starting employment; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• AVIXA Certified Technology Specialist (CTS) or Certified Technology Specialist - Installation (CTS-I) certification.
• Experience working in higher education, enterprise technology, or other large and complex organizational environments.
• Experience with audio-visual control systems, digital signal processing (DSP) technologies, and network-connected AV devices.
• Familiarity with digital signage systems, media player provisioning, and content distribution technologies.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience using ticketing, project management, asset management, or audio-visual support systems.
• Knowledge of industry standards, best practices, and emerging technologies related to audio-visual installation and support.
• Experience coordinating with contractors, vendors, and multiple stakeholder groups in support of technology installation projects.

Why You'll Love Working Here

Our team values collaboration, initiative, and professional growth. We're looking for someone who wants more than just a job. We want someone eager to build a career, learn new technologies, and contribute to a team that is known for getting things done. You'll be surrounded by colleagues who are supportive, knowledgeable, and passionate about delivering exceptional technology experiences.

In return, you'll find:

• A collaborative team environment with strong leadership support.
• Opportunities to participate in professional development and certification programs.
• Employer-supported AVIXA membership and certification opportunities.
• Meaningful work that directly impacts Cornell's academic mission.
• Opportunities for internal advancement and career growth.

Rewards and Benefits

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position. Relocation is not available for this position.

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Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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