Operations Manager (Parking and Transportation Services)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Manage day-to-day parking and transportation operations of Georgia Tech and Technology Square portfolio of parking garages and surface parking lots to ensure safe, efficient and cost effective service for faculty, staff, students, and visitors to the campus. Coordinate, plan, and manage major and minor campus events (I.e. FASET, graduation, football, basketball, swim meets, student move-in/out, FERST Center performances, academic sponsored events, etc.) as well as direct enforcement and dispatch. Represent the department as operational liaison for parking and/or transportation support of all campus activities. Resolve parking/access issues, coordinating unscheduled or last minute parking requests and administratively adjudicating citations, booting and towing of vehicles. Responsible for setting employee goals, assessing employee performance and making pay recommendations. This position will interact on a consistent basis with department leadership, Sr. Operations Manager, Sr. Facilities Manager, Technology Square and Facility Managers and Supervisors, dispatch, transportation, enforcement, facilities staff, contractors, campus visitors, faculty, staff and students. The position will supervise: operations staff and third party special event vendors.

Job Duty 1 -
Manage day to day operations of all parking garages and surface lots, including special event parking and related parking and enforcement; Manage and monitor parking systems on a daily basis, maintenance of equipment and inventory, and parking enforcement programs; plan, train and direct the activities of contractors; and monitor the transportation system.

Job Duty 2 -
Ensure that all facilities within purview of responsibility operates in accordance with University policy including revenue control, equipment maintenance, proper accurate signage and flow of parking operations.

Job Duty 3 -
Work with the Director of Parking and Senior Director of Maintenance to assist in repairing parking facilities and equipment and to conduct regular field audits to evaluate functionality through testing of parking equipment.

Job Duty 4 -
Work with the Director of Parking and Senior Director of Operations to manage the parking enforcement and dispatch operations for adherence to proper operational procedures in accordance with GT policies and established parking rules and regulations.

Job Duty 5 -
Oversee management of special events and enforcement personnel (GT and contracted employees) to include coordination and scheduling of parking needs, staffing and sales; implementation of controls to minimize the occurrence of parking in unauthorized locations; provision of vehicular traffic control during special events and in high volume areas on campus during peak hours; coordinate installation and maintenance of traffic, direction and information signage on campus grounds.

Job Duty 6 -
Work closely with Director Parking and Finance to assist in determining fiscal requirements, make projections and develop annual operating budgets.

Job Duty 7 -
Develop and promote a customer first approach that ensures that customer satisfaction is maximized by fostering a work which embodies the values and strategic goals of GT and the department. Assist all customers in resolving parking and transportation concerns and facilitating access to their campus destination.

Job Duty 8 -
Perform other duties as assigned.

Educational Requirements
Bachelor's Degree in related field, or equivalent combination of education and experience

Other Required Qualifications
Valid State of Georgia Motor Vehicle Driver's License

Required Experience
Five to seven years of job- related experience

Additional Preferred Qualifications
Certifications or licenses preferred: Certified Administrator of Public Parking (CAPP) and/or Certified Parking Professional (CPP)

Preferred Educational Qualifications
Bachelors Degree in related field

Preferred Experience
Proficiency in AIMS or other PARCS systems
Experience in a higher education institution
Knowledge/experience working with parking equipment

ABILITIES
Must have proven ability to supervise, train, motivate and lead a diverse team around a common goal; must be able to stay calm in stressful, fast-paced situations; must be able adapt to changes in the work environment

KNOWLEDGE
This job requires an enhanced knowledge of the parking industries operational practices and concepts; knowledge of the Department of Motor Vehicle procedures; and strong knowledge of Microsoft Office suite.

SKILLS
Needs skills in leadership within a multi-location environment; management and supervision, excellent oral and written communications; excellent customer service skills; and must have advanced computer skills. Must be customer service focused with a friendly disposition and smile. Ability to perform data entry and electronic mail services. Effective organizational, verbal and written communication skills. Must be able to supervise, train, motivate and lead a team of individuals around a common goal. Must be able to stay calm in stressful, fast paced special event situations and be able adapt to changes in the work environment. Must be able to deal effectively with conflict. Must have the ability to effectively respond positively to customer problems and/or complaints. Must be able to apply common sense understanding and good judgment to resolve common problems and carry out detailed but standard written or oral instructions.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is a supervisory position.
This position will have financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will have some travel.
This position does not require security clearance.
Location: Atlanta
Salary Grade: A08
Salary range is dependent on candidates experiences and skills that ranges from $56,679.00- $77,086.00

Successful candidate must be able to pass a background check, which will include a drug screening due to the responsibilities of the position. Please visit https://usg.policystat.com/policy/19298143/latest/