Accounting Operations Manager

About the Team/Role

The Accounting Operations Manager provides strategic leadership, operational oversight, and department-wide direction for the Factoring cash application function. Initiates, manages, and oversees projects both within this department and cross-departmentally for WEX Capital. This role is responsible for driving operational performance, optimizing payment processing workflows, ensuring regulatory and audit controls, and leading high-performing teams to meet or exceed business objectives.

• Develop and execute strategic plans for the Cash Applications department to enhance efficiency, accuracy, and scalability across Factoring operations.
• Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs), ensuring consistent alignment with department standards.
• Lead, mentor, and empower team leaders and specialists, fostering professional growth, accountability, and a continuous improvement mindset.
• Serve as the primary escalation point for complex cash allocations, high-value debtor payment disputes, and critical operational risks.
• Drive continuous process improvement initiatives, automation, and system enhancements to streamline cash posting.
• Design, implement, and maintain internal control frameworks to support audit requirements and mitigate financial risk.
• Collaborate cross-functionally with Collections, Processing, Portfolio, Underwriting, and IT teams to ensure end-to-end operational alignment.
• Manage workforce planning, department budgeting, resource allocation, talent acquisition, and performance evaluation processes.

Experience you'll bring

• A Bachelor of Science (BS) in Business required.
• Proven track record of 5+ years managing and leading teams within a high-volume Cash Applications or Financial Operations environment (Factoring experience required).
• Strong analytical capability with advanced proficiency in Factorsoft.
• Exceptional communication and stakeholder management skills with the ability to influence senior business leadership.
• Demonstrated ability to drive change management and elevate operational standards while maintaining strong audit compliance.