Senior Manager UX Design - ACC

Aquent is partnering with a leading global enterprise that is revolutionizing the retail landscape through innovative technology and unparalleled customer experiences. This organization is committed to leveraging cutting-edge design and engineering to create seamless, impactful solutions that serve millions of customers daily. Join a team where your contributions directly shape the future of commerce and enhance the lives of people around the world.

We are seeking an exceptional leader to step into a pivotal role, driving the user experience strategy and execution across a significant product portfolio. This is an extraordinary opportunity to shape the digital journey for a massive customer base, influencing product direction and fostering a culture of design excellence. You will empower a team of talented designers, collaborate closely with product and engineering leaders, and ensure that every interaction is intuitive, accessible, and truly impactful. Your vision will directly translate into tangible improvements that resonate with users on a global scale.

What You Will Do

• Define and champion user experience roadmaps and design strategies that expertly balance business objectives, technical feasibility, and critical customer needs.
• Establish, scale, and govern robust design frameworks, interaction patterns, and comprehensive design systems across native mobile (iOS/Android) and web platforms.
• Drive end-to-end design consistency across multi-disciplinary teams, collaborating closely with Engineering Architects and Product Managers.
• Monitor industry trends, emerging technologies, and competitive benchmarks to anticipate user needs and inspire continuous design innovation.
• Oversee the entire UX lifecycle for complex initiatives, from user journeys and information architecture to wireframes, high-fidelity prototypes, and detailed design specifications.
• Guide teams in executing qualitative and quantitative research, user interviews, contextual inquiries, and usability testing to validate design hypotheses and inform decisions.
• Review Product Requirement Documents (PRDs) and technical architectures to ensure design intent and usability standards are meticulously maintained through launch.
• Partner with technical teams to develop functional proofs of concept, evaluate UI components, and troubleshoot prototype implementations.
• Manage, mentor, and foster the professional growth of UX, interaction, and visual designers, cultivating an inclusive, high-trust team culture.
• Set clear performance expectations, conduct evaluations, recognize high performance, and lead resource planning, workload allocation, and project milestone tracking.
• Act as a strategic partner and trusted advisor to cross-functional leaders in Product Management, Engineering, Merchandising, Analytics, and Customer Advocacy.
• Translate complex customer insights and data analytics into compelling narratives and executive presentations to secure strategic alignment.
• Facilitate co-creation workshops, design sprints, and cross-functional brainstorming sessions to drive collaborative innovation.

Required Skills & Experience

• Option 1: Bachelor's degree in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, or a related field, plus 5+ years of professional experience in UX/UI, interaction design, or product design.
• Option 2: 7+ years of professional experience in UX/UI, interaction design, visual design, or related digital product design fields.
• 2+ years of direct supervisory or people management experience leading design teams.
• Demonstrated expertise in UX & Interaction Design, including information architecture, wireframing, user task flows, journey mapping, site maps, and platform-specific design patterns (e.g., iOS Human Interface Guidelines, Android Material Design).
• Proven ability in Design Systems & Frameworks, including developing scalable component libraries, setting UI style guides and templates, and producing precise system-level design specifications.
• Strong background in User Research & Discovery, encompassing qualitative and quantitative research methods, contextual inquiries, user interviews, surveys, persona creation, and synthesizing behavioral data and analytics into actionable design insights.
• Experience with Usability Testing & Iteration, including designing test plans, building test scenarios, conducting user acceptance testing (UAT), and iterating based on empirical user feedback.
• Proficiency in Prototyping & Technical Acumen, including interactive prototyping, proof-of-concept modeling, and collaborating with engineering architectures (familiarity with HTML/CSS/JavaScript and front-end solutions for Service-Oriented Architectures environments).
• Exceptional People Leadership & Talent Development skills, including managing and mentoring designers, setting performance expectations, and cultivating a positive team culture.
• Demonstrated Strategic Influence & Cross-Functional Alignment abilities, including executive storytelling, consensus building across engineering and business partners, and translating high-level business goals into actionable UX roadmaps.

Nice-to-Have Qualifications

• Master's degree in UI/UX Design, Human-Computer Interaction (HCI), Product Design, or a related discipline.
• 7+ years of hands-on design experience, with 5+ years in large-scale eCommerce, retail, supply chain, or enterprise environments.
• 4+ years driving UX strategy across multi-product portfolios.
• Demonstrated expertise in digital accessibility, including practical implementation of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.
• Experience designing front-end user experiences interfacing with Service-Oriented Architectures (SOA) and design system component libraries.
• Recognized design or design-thinking certification (e.g., IDEO U Foundations in Design Thinking).