Researcher

Are you passionate about shaping the future of user experiences with cutting-edge AI? Join our innovative client, a global leader in technology, through Aquent, and directly influence how millions interact with products daily. This is an unparalleled opportunity to drive user-centric design, integrate intelligent solutions, and leave a lasting impact on product development, ensuring inclusivity and personalization for a diverse user base.

About Our Client

Our client is a world-renowned technology company that is constantly pushing the boundaries of innovation. They are dedicated to creating transformative products and services that empower individuals and organizations globally. Joining their team means contributing to a mission-driven environment where creativity, collaboration, and customer focus are paramount.

About the Role: Researcher

We are seeking an exceptional Researcher to join a forward-thinking team dedicated to revolutionizing customer experiences. In this pivotal role, you will be at the forefront of integrating AI to craft deeply personalized and intuitive product interactions. Imagine the thrill of uncovering profound customer insights, understanding the diverse needs of business and employee resource groups, and directly influencing product roadmaps with your discoveries. You'll be instrumental in shaping how new features are refined based on real-world feedback from private previews, ensuring our products not only meet but exceed user expectations. This is your chance to drive innovation, make products more accessible, and truly delight users worldwide.

What You'll Do

• Champion and integrate research and UX practices that embed diversity, equity, and inclusion into every product-making decision.
• Architect and execute compelling research plans and activities that yield comprehensive market views and deep customer understanding to profoundly inform product development.
• Synthesize insights from both quantitative and qualitative data, complementing your own research efforts and those conducted in collaboration with fellow researchers.
• Continuously steer the engineering roadmap using rich customer data, pinpointing critical gaps, alleviating pain points, and identifying breakthrough opportunities for customer delight.
• Magnify your customer-focused knowledge by seamlessly collaborating across engineering, design, and marketing disciplines to ensure broad and impactful adoption of insights.

Must-Have Qualifications

• A minimum of 6 years of hands-on experience in research and/or product planning within the technology industry.
• Demonstrated expertise in collecting and analyzing human behavioral data to enhance plans and user experience.
• An advanced degree in Human-Computer Interaction (HCI), Market Research, Human Factors Psychology, or a related field with a strong emphasis on research techniques and understanding human needs for technology design.
• Alternatively, a Bachelor's (BA/BS) degree in one of the aforementioned fields combined with significant industry experience.
• Proven UX experience is essential.

Nice-to-Have Qualifications

• Experience utilizing mixed research methods (combining qualitative and quantitative approaches) to deliver comprehensive insights.