AR Specialist

Aquent, a leading talent solutions partner, is proud to collaborate with a prominent industry leader known for its commitment to excellence and innovation. This company is seeking a highly motivated and detail-oriented individual to join their team and play a pivotal role in maintaining the financial health and strong customer relationships that are vital to their continued success. As a key contributor, you will directly impact the company's operational efficiency and customer satisfaction, ensuring seamless financial processes and fostering lasting partnerships.

About the Role

We are looking for an Accounts Receivable Specialist who thrives in a dynamic environment and possesses a proactive, problem-solving mindset. In this critical role, you will manage a significant portfolio of customer accounts, acting as a primary point of contact for high-value commercial clients. Your expertise will be essential in ensuring timely collections, resolving complex billing issues, and nurturing client relationships, directly contributing to the company's revenue growth and stability. This is an opportunity to make a tangible impact by safeguarding financial assets and enhancing the customer experience.

Key Responsibilities

• Manage a substantial portfolio of customer accounts, providing hands-on and tailored end-to-end support.
• Collaborate closely with the Accounts Payable departments of high-revenue commercial customers to facilitate timely payments and cultivate strong, ongoing relationships.
• Accurately collect and record payments within various systems, performing reconciliations across multiple internal and external platforms.
• Apply a problem-solving approach to identify and resolve the root cause of customer payment issues.
• Partner frequently with sales teams to provide comprehensive customer support, enabling sustained business growth.
• Generate and analyze reports to identify and address past due trends within the accounts receivable portfolio.
• Provide support to colleagues in resolving complex customer invoice issues.
• Create customized invoices according to customer specifications and manage revisions to ensure compliance.
• Develop and manage ad hoc reports, analyzing data to pinpoint issues and trends, and collaborate with relevant parties for root cause resolution.
• Foster robust partnerships with high-value customers, supporting all their ongoing billing requirements.
• Utilize diverse systems, including SAP, Web Portals, Vendor Payment Portals, and Banking Portals, for comprehensive account management.
• Work in conjunction with Operations to ensure adherence to cash collection compliance standards.
• Resolve escalated financial variances efficiently and effectively.
• Maintain accurate customer master data, including pricing, exemptions, and restrictions, for all accounts.
• Demonstrate strong self-management skills and work independently to consistently achieve monthly performance indicators.
• Undertake additional duties and special projects as required to support team objectives.

What You'll Bring

We are seeking a candidate with a proven track record of success and a commitment to excellence. Your skills and experience will be crucial in driving our financial operations forward.

• Advanced proficiency in Microsoft Excel.
• Exceptional written and oral communication skills.
• Demonstrated ability to provide continuous, hands-on, and tailored support for complex customer needs.
• A talent for fostering strong customer relationships that contribute to business revenue growth.
• A commitment to delivering an exceptional billing experience to mitigate potential revenue loss.
• Strong ability to effectively prioritize workload in a fast-paced environment.
• Proven capability to partner cross-functionally and identify optimal solutions for all stakeholders.
• Must be able to work independently and manage your own tasks effectively.
• Strong decision-making and problem-solving abilities.
• A proven track record of dependability, flexibility, and exceptional organizational skills.
• High school diploma, GED, or equivalent work experience required.

Bonus Points

While not strictly required, these qualifications will set you apart:

• 3-5 years of Accounts Receivable experience.