Technical Analyst IV, Exchange

The IT department at BOKF drives the bank's cutting-edge technology infrastructure and prioritizes seamless and secure digital operations. We are always at the forefront of innovation, implementing the latest technologies to elevate banking services. Our dedicated teams provide strategic and comprehensive support, meeting the ever-changing needs of both clients and employees across the entire enterprise.

Exchange is our clients' digital gateway to BOK Financial's commercial banking services. The Technical Analyst IV, Exchange leads analysis, solution definition, delivery readiness and operational support for the most complex Exchange capabilities and initiatives. Working closely with Product Managers, software engineering, quality engineering, project management, UX, and business stakeholders, this role translates product direction into clear requirements, solution options, executable plans, and measurable outcomes. The analyst balances client experience, business value, risk, architecture, resiliency and delivery constraints; influences roadmap and design decisions; and drives shared understanding across organizational boundaries.

Our team thrives on collaboration, continuous learning, and innovation. We work closely together, leveraging modern technologies and sharing our expertise to solve complex problems efficiently. We value people who are curious, persistent, and eager to learn, who dig into complex problems, ask thoughtful questions, and continuously expand their technical and business knowledge to find better solutions. By encouraging creativity and adaptability, we experiment with new tools and ways of working while maintaining a strong focus on quality and client outcomes. We support growth that aligns with your abilities, interests, and future goals.

• You will partner with Product Managers to lead discovery and analysis for complex Exchange initiatives, defining outcomes, scope, dependencies, risks, and success measures.
• You will translate client and business needs into actionable epics, features, user stories, acceptance criteria, and nonfunctional requirements.
• You will shape end-to-end solutions across web, mobile, vendor, and enterprise integrations, balancing client experience, security, resiliency, supportability, and delivery constraints.
• You will analyze application, process, and data flows to identify integration impacts, control gaps, failure scenarios, and operational-readiness needs before development begins.
• You will guide refinement, testing, release readiness, monitoring, and production validation, using telemetry, client feedback, and incident trends to recommend improvements.
• You will serve as a trusted Exchange subject-matter expert, coordinating across teams, influencing decisions, and mentoring analysts through reusable standards and practices.
• You will champion AI-enabled delivery practices and contribute to agentic processes that improve speed, quality, traceability, and business value while maintaining appropriate human oversight.

Experience supporting complex, cross-functional platforms or enterprise initiatives is required. Experience with commercial banking, treasury management, payments, digital channels, or other regulated technology environments is preferred.

• Ability to bring structure and sound judgment to complex, ambiguous, and cross-functional initiatives.
• Ability to elicit, challenge, clarify, and validate business and client needs, turning ambiguity into clear requirements, process models, acceptance criteria, and actionable recommendations.
• Ability to navigate ambiguity and persist through complex problems, demonstrating curiosity, learning agility, and a willingness to develop the technical and domain knowledge needed to reach an effective solution.
• Ability to evaluate business, client-experience, security, resiliency, operational, and technical trade-offs and clearly communicate a recommended path forward.
• Ability to interpret application, integration, and data flows across web, mobile, APIs, vendor platforms, relational databases, and downstream enterprise systems.
• Ability to use SQL, API specifications, logs, telemetry, process models, and other technical artifacts to validate solutions, investigate issues, and support root-cause analysis.
• Ability to assess testing, release sequencing and dependencies, identity and access, scalability, observability, resilience, failure handling, and production support needs throughout the delivery lifecycle.
• Ability to facilitate decisions and influence leaders, engineers, vendors, and operational teams without direct authority while maintaining alignment, traceability, and delivery readiness.
• Ability to apply generative AI responsibly, validate AI-generated outputs, and incorporate appropriate data controls and human-review checkpoints. .