Job Title: Supply Chain Optimization Lead
Location: Open to remote for highly qualified candidates
Duration: 7 months Assignment (Possibility for Extension or Conversion based on business need)
Shift/Hours: 40hours/week, M to F
Summary:
- The Supply Chain Optimization Lead, Licensed Supply Chain will lead end-to-end supply chain readiness and performance management for the Licensed Coffeehouse business.
- This role will connect demand, supply, inventory, distribution, ordering, and field execution to improve product availability and ensure coffeehouses are positioned to successfully support promotional launches and ongoing business needs.
- The role will serve as a central integrator across Licensed Coffeehouse, Demand and Supply Planning, Distribution, Logistics, Finance, Technology, S&OP and other cross-functional teams.
- It will translate fragmented operational data into actionable insights, proactively identify supply and execution risks, drive root-cause resolution, and develop scalable processes and reporting that improve visibility and decision-making.
- The strongest candidate will bring a combination of planning discipline, analytical depth, operational problem solving, and cross-functional influence. This is broader than a traditional S&OP cadence-management role.
Key projects:
- Licensed Supply Chain - Product Availability.
Responsibilities
:
Promo & Launch Readiness:
- Own an end-to-end readiness framework for seasonal promotions, LTOs/VLTOs, and other critical launches.
- Regularly evaluate and update readiness assessments against intended launch dates, communicate changes in risks and progress, and coordinate follow-up on outstanding gaps.
- Monitor coffeehouse ordering, shipment confirmation, cancellations, and fulfillment status to identify launch risks before they affect product availability.
- Develop clear measures for order coverage, shipment readiness, and coffeehouses requiring intervention.
- Establish appropriate order-by dates and risk windows using launch dates, delivery frequency, and distribution lead times.
- Partner with business and field teams to enable targeted follow-up for locations requiring action.
Product Availability & D86 Improvement:
- Partner with Licensed Coffeehouse and GSC teams to identify and address the drivers of product unavailability and D86.
- Analyze store-, item-, and distribution-level performance to distinguish inventory constraints from ordering, distribution, and execution issues.
- Identify targeted interventions such as ordering follow-up, allocation or segmentation changes, emergency-order support, and other recovery actions.
- Develop leading indicators that allow teams to move from reactive issue management toward proactive prevention.
Supply, Inventory & Allocation Optimization:
- Evaluate inventory availability and allocation across Licensed Coffeehouse fulfillment models, including CDC and dropship.
- Investigate disconnects between demand plans, customer allocations, orders, and available supply.
- Quantify impacts by customer/licensee and develop recommendations for constrained-supply allocation.
- Partner with Demand and Supply Planning to evaluate incremental production or procurement opportunities and associated tradeoffs.
Distribution & Fulfillment Performance:
- Develop visibility to delivery-frequency utilization and broader distribution performance.
- Identify recurring fulfillment, transportation, and distribution issues contributing to product availability gaps.
- Partner across GSC, third-party distribution, and Licensed Coffeehouse teams to clarify root causes, ownership, and recovery paths.
- Establish more consistent metrics and review mechanisms for distribution performance.
S&OP & Cross-Functional Planning:
- Lead S&OP integration for Licensed Coffeehouses, connecting business priorities with demand, supply, inventory, and distribution plans.
- Coordinate cross-functional resolution of supply, allocation, ordering, and fulfillment risks.
- Translate complex operational issues into clear recommendations, tradeoffs, and decisions for business and supply-chain leaders.
- Establish ownership, escalation paths, and follow-up mechanisms for key supply-chain issues.
Analytics, Reporting & Tools:
- Build and maintain analytical tools and operational promo readiness monitoring tools that integrate order, shipment, inventory, store, and distribution data.
- Create scalable reporting that identifies exceptions and prioritizes the locations, products, and issues requiring action.
- Improve underlying data definitions, store populations, and reporting logic to increase confidence in operational metrics.
- Translate analysis into clear executive-level insights and recommendations.
Operating Model & Continuous Improvement:
- Identify structural gaps in Licensed Coffeehouse supply-chain processes and develop scalable solutions rather than relying on recurring manual intervention.
- Define clearer processes, ownership, and governance across ordering, allocation, segmentation, launch readiness, and exception management.
- Apply learnings from supply disruptions and launches to improve future planning cycles.
- Support development of standardized S&OP processes, reporting, and documentation for the Licensed Coffeehouse business.
Technology requirements:
- Microsoft Office Suite.
- Smart sheets.
- Familiarity with co-piolet or other AI tools.
- Oracle BI.
- Power BI.
- Excel (advanced, VLOOKUP's, pivot tables, possible macro experience).
Experience & Education:
- 7+ years of experience in supply chain, S&OP, demand or supply planning, inventory management, logistics, operations analytics, or related disciplines.
- BA is nice to have.
Required background & Skills:
- Strong analytical capability, including the ability to work across large and imperfect datasets and translate findings into business actions.
- Experience connecting demand, supply, inventory, ordering, fulfillment, and distribution processes.
- Demonstrated ability to investigate complex operational issues and drive root-cause resolution across multiple teams.
- Experience developing performance reporting, dashboards, control towers, or exception-management tools.
- Strong executive communication and the ability to distill complex supply-chain issues into clear decisions and recommendations.
- Ability to operate effectively in ambiguous environments where processes, ownership, and data may still be evolving.
- Strong cross-functional leadership and influence skills.
- Business acumen.
- Strong communication, written and verbal, varying levels of leadership.
Nice-to-Haves:
- Former Client Exp.
- Demand Planning Exp.
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