Student - IT Help Desk Assistant

Southern New Hampshire University
United States, New Hampshire, Hooksett
2500 North River Road (Show on map)
Jan 05, 2025
Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity The SNHU ITS organization is looking to hire student employees to work at the IT Help Desk located in Wolak Learning Commons. The IT Help Desk provides technology troubleshooting to the entire SNHU campus community. We are looking for students who enjoy working with the public, enjoy working with technology, and who have prior work experience in a customer service environment. Students who work for the IT Help Desk gain valuable real-world experience in both customer service and technological skills. Many of the students who have worked here in the past have gone on to have successful careers after graduation. The Wolak Learning Commons is open Monday - Thursday 8am to 6pm and Friday 8am to 430pm. Essential duties and responsibilities of this position include the following: Be primary point of contact for walk-up support Assist students with connecting devices to SNHU WiFi Assist students with printing through our Print Management system Assist with basic troubleshooting of student, classroom, and lab devices Assist ITS personnel on support calls Maintain Penmen Print machines around campus Document issues to be reported in our ticketing management system All other duties as assigned Required Qualifications: Must be enrolled as a Full-time student General computing knowledge Preferred Qualification: Strong interpersonal and communication skills Experience in Customer Service Experience in Microsoft Office, Windows, Mac OSX and iOS We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.