GSA Account Manager

As the industry leader in the Mid-Atlantic, Price Modern specializes in providing innovative workplace furnishing solutions that enhance productivity and comfort. Our commitment to quality and customer satisfaction has made us a leader in the industry and one of the top Haworth dealers in the country. We are seeking a dedicated and experienced GSA Account Manager to join our growing GSA team in the DC area.

Position Summary: The GSA Account Manager is responsible for managing and expanding our relationships with government clients, focusing on providing tailored workplace furnishing solutions. This role involves developing strategies to increase sales and customer satisfaction within the General Services Administration (GSA) framework. The position work actively with our GSA New Business Development, Customer Service, Project Management, and Design teams. The Account Manager may work independently or with an Account Executive based on the size and type of account.

Key Responsibilities:

• Client Management:
  
  • Serve as the single point of contact for clients and all dealer activities/services.
  • Develop and maintain strong relationships with key government clients.
  • Ensure client satisfaction by providing exceptional service and support.
  • Maintain comprehensive knowledge of the clients' and company's needs, goals, philosophy, and adhere to all business practices and performance standards.
  • Responsible for developing client relationships and fostering respect and trust with on-site personnel and partners.

• Sales and Business Development:
  
  • Identify and pursue new business opportunities within the GSA sector.
  • Develop and implement sales strategies to achieve and exceed sales targets.
  • Foster new project/support opportunities by meeting with clients regularly. Actively listen, conduct thorough needs assessments, consult on workstyles/furniture solutions, and dealer services.
  • Make persuasive presentations on products and services (written, graphic, and electronic formats).
  • Create or manage the completion of detailed, accurate, and branded proposals.

• Contract Management:
  
  • Navigate the GSA contract process, ensuring compliance with all regulations and requirements.
  • Monitor and manage contract performance, including renewals and amendments.
  • Collaborate with internal teams to ensure timely and accurate fulfillment of contract obligations.
  • Ensure receipt of all required documentation; signed proposals, terms & conditions, client PO's, and deposits.

• Project Management:
  
  • Initiate project progress meetings as required.
  • Collaborate with internal/external resources on project scope to develop resources, schedules, and costs.
  • Ensure the accuracy of project specifications through detailed reviews.
  • Stay involved throughout project implementation to stay ahead of issues and identify changes of scope (COS).

• Customer Service:
  
  • Provide timely and complete information for client/vendor activation, credit checks, etc.
  • Be available, responsive, and timely to customer inquiries and needs.
  • Conduct regular follow-up with customers regarding after-sale support to ensure customer satisfaction.
  • Assist accounting in resolving late receivables or client credit issues.
  • Ensure the client is updated regularly on project progress and order status.

• Market Research and Analysis:
  
  • Stay informed about industry trends, competitive landscape, and government procurement processes.
  • Conduct market research to identify potential growth areas and emerging opportunities.
  • Provide insights and recommendations to improve product offerings and market positioning.

• Collaboration and Communication:
  
  • Work closely with cross-functional teams, including marketing, project coordinator and managers, and operations, to deliver comprehensive solutions.
  • Communicate effectively with internal resources to ensure client needs are met.
  • Participate in industry events, trade shows, and networking opportunities to enhance company visibility and build relationships.

• Bachelor's degree in Business Administration, Project Management, Marketing, Interior Design, or related field.
• Minimum of 5 years of experience in account management, preferably within the GSA or government sector.
• Proven track record of achieving sales targets and driving business growth.
• Strong understanding of GSA procurement processes and regulations.
• Exceptional math and interpersonal skills, attention to detail, and a great listener.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in CRM software, Project Spec, and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to learn and adapt to new software technologies.
• Desire to work in a collaborative, innovative, and team-oriented environment.
• Working knowledge of workplace innovations/trends (Well, LEED, ergonomics, technology, work styles).