Student-Library Assistant

Southern New Hampshire University is currently seeking Student Library Assistants for our Campus location to provide exceptional assistance to library users in person. Library Assistants serve as the first point of contact for users of the Shapiro Library floor, and are required to be familiar with library operations, maintain user confidentiality, and able to communicate effectively with supervisors, users, peers, and faculty. Assistants should also be highly detail oriented, and demonstrate a commitment to teamwork, as well as responsibility and flexibility regarding work schedules.

Job Responsibilities:

• Serve as a knowledge base for Shapiro Library service points as well as other units housed in the Wolak Library Learning Commons, and direct users as needed to appropriate resources within the WLLC

• Direct users and guests to other locations on SNHU's campus

• Assist with setup and teardown of seasonal displays and book displays

• Assist users with print/scanning and basic computer problems; refill copiers with paper, maintain and troubleshoot basic functions of Print Management System

• Circulate materials accurately and efficiently

• Maintain accurate, up to date knowledge of Library building and circulation policies and procedures

• Accurately shelve library items and shelf read library collections; students should be familiar with the various library collections, fluent in the Library of Congress call number system, and possess strong attention to detail

• Maintain confidentiality of user records

• Assist Information Desk Supervisors with routine tasks

• Assist in general maintenance of library facility-including, but not limited to, basic cleaning, pushing in chairs, and general tidying

• Run errands between buildings as necessary

• Other duties as assigned.

• Assist Student Library Assistant Supervisors in staffing the Information Desk in the evenings and weekends

Minimum Qualifications:

• Current enrollment in classes as part of a SNHU degree program

• Proficiency in English is required

• Punctual, courteous, respectful and reports to work as scheduled

• Strong interpersonal and communication skills

• Must have availability on Tuesday and Friday mornings

Preferred Qualifications:

• Prior customer service and/or office work experience is a plus

• Basic computer troubleshooting skills

• Team player

Work Hours:

Varies; nights and weekends are required. Tuesday and Friday mornings are required.

Required Documents:

Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.

Weekly Hours (between 4-20): 4 hours minimum; 20 hours maximum