House Manager (Performing Arts)

Nazareth University

$16.00 / hr

United States, New York, Rochester

4245 East Avenue (Show on map)

Dec 22, 2024

Position Details

Position Information

Position Title	House Manager (Performing Arts)
Position Type	Staff
Requisition Number	21304
Department	Arts Center
Title of Supervisor	Patron Services Coordinator
Full-time/ Part-time	Part-time
Work Hours per Week	varies
Weeks Per Year	varies
Months Per Year:	12
Work Days	varies
Work Hours	varies
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range	$16.00 per hour
Hours and Months	Varies
Exemption Status	Non-Exempt

Staff Job Description

Job Description Summary	The House Managers ensure the smooth operation of the theater lobby and corresponding venue - Callahan Theater and Beston Hall primarily - seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.
Essential Functions	Foster a welcoming and professional environment for all patrons, students, staff, and volunteers. Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.). Facilitate entry of all patrons into the venue in a safe and orderly fashion. Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the 'House' (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs. Handles any patron issues or concerns/emergencies that may arise during the event. Prepare timely/accurate submission of event reports following each performance.
Required Education, Experience, Technology Applications and Skills	Proficiency using Excel and Google Docs. Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner. Able to work independently. Must be able to work some evening/weekend shifts.
Preferred Education, Experience, Technology Applications and Skills	The ability to work during school breaks is helpful. Music and theatre knowledge is a plus.
Supervisory Responsibilities	In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public 'face' of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.
Physical Requirements	Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).
Equipment to be used	Computer, ticket scanners, walkie talkies.

Posting Detail Information

Posting Date	08/15/2024
Closing Date	09/02/2025
EEO Statement	Nazareth University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates from all backgrounds to apply.
Special Instructions to Applicants
Quick Link	https://jobs.naz.edu/postings/3970