Academic Support & Information Specialist, Workforce Development

Howard Community College

$25

United States, Maryland, Baltimore

Dec 11, 2024

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Academic Support & Information Specialist, Workforce Development
FLSA	Non-Exempt
FT/PT	Part Time
Hours Per Week	20-25
Work Schedule	9:30 a.m. -1:30 p.m.
Position Salary Range	$25
General Responsibilities	Works closely with the coordinator to provide outreach, recruitment, enrollment, programming, and operational support at the specialist level for the workforce development area. Serves as a point of contact for workforce development program inquiries from students, instructors and businesses and provides timely responses, working from a strong knowledge base of all workforce development programs and applying customer service best practices. Applies skills and tools for data collection, retrieval, and visualization to track and report progress and outcomes. Resourcefully resolves routine challenges and issues related to area of responsibility.
Work Performed	Responds knowledgeably to email, telephone and in person inquiries and communicates information for the workforce development programs (non-Allied Health). Advises students about career pathways and course options. Maintains a strong knowledge base of workforce development programs (non-Allied Health). Implements all aspects of the online course seat-sharing partnerships with community colleges. Tracks student enrollments and adjusts section capacities to maximize section enrollment. Updates Canvas online course curriculum and design for selected courses. Provides excellent customer service to students, faculty, and external partners and resolves student issues. Manages and updates databases, performs data entry, generates reports. Designs and creates surveys, polls, and related data reports and summaries to gather and interpret relevant data. Ensures classroom readiness and operations, including specific course delivery requirements by monitoring enrollments, responding to instructor needs, and delegating course cancellations, book orders, inventory, and room assignments. Verifies and provides accurate program information for the college's marketing venues including web pages, schedules, brochures, mailers, email marketing, and social media. Delegates and organizes work for clerical assistants. Performs other duties as assigned.
Minimum Education Required
Minimum Number of Years Experience Required
Other Knowledge Required	AA Degree (or equivalent college) required; Bachelor's degree preferred. Minimum of 2 years of experience working in an office environment, or higher education, or related experience required. Working knowledge of technology skills required, including Microsoft Office suite (365, Word, Excel), data entry, presentations. Experience with videoconferencing, document sharing, project management tools and other collaboration tools preferred. Working knowledge of basic office equipment required (computer, copier, fax, etc.). Knowledge of audio-visual equipment and video conferencing equipment desirable or will train. Excellent organizational skills with attention to detail; effective communication skills, interpersonal skills, customer service skills and ability to interact with diverse populations in a variety of modalities: oral, written, email, phone, videoconference, in person or virtually. Ability to work independently, organize resources, and be accountable for completing assignments with minimal or no supervision. Time management skills are essential. Regular attendance at the assigned campus location is required. Able to maintain strict confidentiality and exercise good judgment while working independently and following college protocols. Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions
Division	Workforce, Career, and Community Education (Div)
Department	Continuing Education

Posting Detail Information

Posting Number	NB100P
Number of Vacancies	2
Best Consideration Date	11/11/2022
Job Open Date	10/26/2022
Job Close Date
Open Until Filled	Yes
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/2399
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.