Concierge Lead
 Cottage Health | |
paid holidays
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 United States, California, Santa Barbara | |
 Dec 03, 2024 | |
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Cottage Health, in Santa Barbara, has an opportunity for a dynamic and passionate service professional who is seeking career progression within the service industry while helping us create memorable experiences for our guests and patients. Candidate must possess a natural ability for providing humble, personalized, and proactive service through the use of 5 star service standards and have an outgoing personality. This position serves as the face of our organization, also helping promote a safe and secure environment. The ideal candidate will possess progressive experience in the service industry interacting with the public in a fast paced, high volume environment with a minimum of 2 years' of front desk or hospitality experience. Must possess superb communication/interpersonal skills, service recovery/conflict resolution skills, a polished appearance, strong computer literacy, and intermediate MS 2010 Excel & Word skills; typing 35 wpm. Must be able to work varied day/evening shifts, including weekends, and paid holidays. QUALIFICATIONS All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Minimum: Prior customer service course work or training. TECHNICAL REQUIREMENTS Minimum: Intermediate computer skills. Knowledge of database software systems. Typing speed of at lease 35 wpm. Employees hired in before 08/01/2016 can have a typing speed of at least 30 wpm. Preferred: Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. YEARS OF RELATED WORK EXPERIENCE Minimum: High-end hospitality and customer service background and experience working with individuals of high net wealth. Preferred: Healthcare experience About Us Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
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