Installation Manager Installed Support

PURPOSE

Manages installation function while working toward achieving sales goals and budgets by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages large workforce comprised of employees and sub-contractor labor.
• Visits job sites before, during, and after installations to ensure quality standards are satisfactory and that project is being completed on time.
• Reviews installation orders or schedules to ascertain resources necessary to complete project on time.
• Plans installation operations, establishing priorities and sequences for installed products.
• Reviews reports and resolves problems to ensure minimum costs and prevent installation delays.
• Inspects machines and equipment to ensure specific operational performance and optimum utilization.
• Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
• Ensures safety procedures are followed, in accordance with OSHA regulations.
• Resolves worker grievances.
• Compiles, stores, and retrieves production data.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages employees and/or sub-contractors in the Installation function. Is responsible for the overall direction, coordination, and evaluation of the work produced at the site. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

One-year certificate from college or technical school or three to four years related experience in installation of doors, windows, etc.; Or equivalent combination of education and experience. Prior experience in building supplies industry required.

COMPETENCIES

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Interpersonal Skills - Focuses on solving conflict; Listens to others without interrupting; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee is frequently required to stand; walk; climb or balance and talk or hear.
• The employee is occasionally required to sit.
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include peripheral vision and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions and high, precarious places. The employee is occasionally exposed to moving mechanical parts; extreme cold; extreme heat; risk of electrical shock and explosives. The noise level in the work environment is usually moderate.