IT Systems Site Administrator

The IT Systems Site Administrator is highly skilled and performs the full range of duties and assignments with autonomy and limited guidance. This individual will deploy, configure, and maintain network, telephony, Microsoft Operating Systems, Microsoft Office suite of applications, data communication technologies and maintains facility infrastructure.

Designs, installs, configures, maintains and performs system integration testing of operating systems, related utilities, software and hardware. Responsible for troubleshooting technology issues as reported by users. Researches, evaluates and recommends software and hardware products. Supports web access and electronic messaging services and maintains a secure systems environment. Provides new hardware specifications to users based on application needs and anticipated growth. Provides first, second and third level support to the user community.

Serves as a project leader on various assignments. Also serves as mentors and trains entry level IT professionals within the department.

May require bilingual skills for facilities located outside the United States.

40%- 60% End User Technical Support (Highly Skilled)

• Provides higher level technical support. (Desktop/Software Peripherals).
• Provides security oversight to computer and physical facility security.
• Performs administration activities including routine maintenance and support for networking, telephony, and data communications infrastructure. Includes operating systems, applications and servers, e-mail systems, file and print systems, virus defense, web services, remote access, network security, voice and data communications, and voice messaging.
• Monitors performance, capacity, and operational statistics for networking, telephony, and data communications infrastructure.
• Provides Telecomm support
• Installs maintains and troubleshoots Microsoft Office suite.
• Maintains and troubleshoots VPN remote access.
• Provides primary and/or secondary support for site specific business applications, either purchased or developed using standard Microsoft Office products.

30% Infrastructure Support

• Addresses higher level support and troubleshooting for Telecomm and Network.
• Implements, maintains, and troubleshoots Active Directory permissions, group policies
• Installs, maintains and troubleshoots Microsoft Exchange Server.
• Maintains infrastructure security including operating system security patches and virus defense.
• Installs, maintains and troubleshoots Windows operating systems, software applications and patches.
• Installs maintains and troubleshoots Microsoft Domains and Domain controllers.
• Implements Microsoft group policies.
• Reconciles Microsoft and other software licenses.
• Setup and deploys applications using System Center Configuration Manager (SCCM).
• Setup and manages backup and recovery software solutions.
• Installs, maintains, and supports physical and virtual servers.
• Troubleshoots and resolves complex problems with infrastructure configurations and hardware.

15% - 30% Leadership & Project Management

• Provides 7 x 24 x 365 support
• Conducts training for end-users
• Increased interactions with Corporate teams; serves on part of the planning meetings.
• Tests backup options
• Performs hardware and software purchasing by interfacing with vendors and accounting.
• Researches, evaluates and recommends software and hardware products.
• Presents and implements solutions.
• Manages quotes and delivers results (i.e. Hardware and Software)
• Supports and runs projects while maintaining a budget.
• Serves as a mentor, trainer, and coach to staff members on analysis and resolution of problems
  
  

• Associates Degree and 5years experience with degree in IT Service Desk, Network, Desktop, and servers.
• 10 years experience in lieu of a degree in IT Service Desk, Network, Desktop and Servers
• Experience with IT Service Desk, Network, Desktop, and servers.
• Experience performing system administrative experience position or equivalent on the job training is required.
• Advanced experience troubleshooting skills (Desktop/Server). Higher level tiered support.
• Experience with standard Microsoft protocols (i.e. DNS and DHCP)
• Experience with server virtualization environments desired.
• Familiar with standard concepts, practices, and procedures using Microsoft operating systems, application suites and tools.
• Familiar with basic network concepts, practices, and procedures.
• Experience higher level processing and applications (servers).
• Project management experience.
• Lean manufacturing experience and knowledge preferred.

• Ability to resolve business issues with IT solutions.
• Ability to effectively troubleshoot with strong analytical and logic-based skills.
• Ability to train and mentor IT professionals and end-users .
• Strong Customer service etiquette with solid verbal and written communication skills.
• Strong listening and critical thinking skills and ability to work with a large variety of Customers and high-stress situations.
• Ability to take initiative and adapt readily to changes in workload, staffing and scheduling.
• Exert Influence in site leadership regarding decision making, budgeting, and strategic planning.
• Innovative leader with the ability to solve complex IT challenges.
• Creative problem solver with break-through ideas.
• Exert influence in working with other managers, system sponsors, software developers, external consulting resources, network administrators, project managers, systems administrators and engineers, database administrators, end users, directors, and vice presidents.
  
  

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued educations programs
• Excellent opportunities for advancement and stable long-term career